Job Description

The Help Navigator is committed to helping people experiencing homelessness and poverty transition toward and maintain sustainable and healthy lifestyles. The divisional HELP Navigator will be responsible for supporting and directly working with HELP Clients, in collaboration with EPS constables.

Employment Type:

Full-time, Fixed Term (November to March 2026)

Schedule:

Rotational, 4 days on, 4 days off (7:00 a.m. to 6:00 p.m.)

Reporting to:

HELP Navigator Manager

City:

Edmonton

Number of Positions to Fill:

1

RFR #

: 1712

MAJOR DUTIES AND RESPONSIBILITIES:

Diversion (60%)

Respond to assist patrol to support vulnerable community members with a basic needs assessment and provide subsequent consultation on appropriate resources or referrals. Proactive community outreach, providing emergency supplies and resource information. Engage with clients at the scene of a call, in divisional cells, at a police division or via telephone.

Documentation and Reporting (15%)

Ensures documentation and client files are completed, organized, and up to date, as per HELP business rules. Submit weekly highlights or reports as required. Provide input into program evaluation upon request. Improve overall system performance by identifying and addressing systemic gaps, and redundancies.

Case Management (10%)

Integrates HELP's mission and values into the development and implementation of client-centered case plans. Facilitate provision of services by navigating clients to appropriate community resources. Meet, transport, attend client meetings and appointments, as required. Work collaboratively with HELP constables, other team members, and community partners to develop and manage individual case plans. Work with clients who are incarcerated or in the hospital to implement reintegration plans to ensure smooth transition back into the community. Advocate for clients when appropriate. Report to the team lead on daily activities and where applicable, the HELP Team Sergeant. to ensure Navigator safety protocols are accounted for. Prioritize tasks, take initiative, and maintain flexibility in case plans.

Community Involvement and Leadership (5%)

Attending and representing HELP and agency at appropriate internal and external meetings as needed. Represent HELP at community events, as directed by HELP leadership. Participates in professional development training. Supports a continued connection between HELP, EPS, and agency staff.

Agency Engagement (5%)

Complete agency specific administrative tasks. Attend agency directed training and meetings.

Other (5%)

Other duties related to the HELP Program, as designated by HELP leadership.

MINIMUM QUALIFICATIONS AND SKILLS

Education

Degree or Diploma in Social or Human Services or a related field, or a minimum of 3 years relevant experience working with complex populations, youth, and families. It is expected that they maintain and are in good standing with any relevant professional bodies they may be members of.

Experience and Knowledge

Strong understanding and knowledge of community resources, knowledge of issues faced by individuals experiencing homelessness, poverty and dealing with mental health conditions and substance use. Strong leadership, teamwork, and effective interpersonal and communication skills. Experience working with, and an understanding of the unique challenges that Indigenous and multicultural individuals and families face. Prior experience completing professional documentation. Capacity for conflict resolution. Risk management. Advocacy in systems. Group facilitation. Role and scope navigation. Inclusion and equity. Digital literacy.

Core Competencies

Organization Critical thinking Accountability. Ethical decision- making. Communication. Empathy.

Security and Training

Passed an Enhanced Security Clearance. Candidate has completed training in Suicide Intervention, Standard First Aid, Crisis Intervention, and De-escalation.

WORKING CONDITIONS

As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith. Travel around the city as required. Moderate physical effort needed to successfully accomplish the essential job functions, such as keyboarding and entering data in databases. Fast paced and demanding working environment. Moderate amount of walking, standing, sitting, lifting, and carrying. Moderate to extreme mental effort required to respond to intense situations, including traumatic incidents. Exposed to hazards like that of all law enforcement - violence, criminal activity, rude clientele, etc. Employees are to be aware that many of our clients may experience difficulties or impairment at times, which could result in them uttering threats, discriminatory statements, and other insults at your person. This may in a raised voice, or in seeing unpredictable behavior up to and including the possibility of them becoming aggressive. + Training on how to respond is provided, but this is to be considered typical working conditions. Many of our clients are unaware of the impact of these comments.

ADDITIONAL REQUIREMENTS

An Employment Background Check is required for all positions at The Mustard Seed. As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed's Employment Values during their employment at The Mustard Seed. Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer.

NOTE

Your privacy is important to us. The information we collect is used solely for consideration for employment. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted. The Mustard Seed reserves the right to amend job advertisements. No phone calls please. * Please visit our Careers page to see more job opportunities.