Job Description

At SD Electronics, we are proud to be a trusted name in electronic solutions and support, serving clients across a wide range of industries. Based in Saskatoon, we're a forward-thinking company that values technical expertise, customer satisfaction, and a commitment to innovation. As we continue to grow, we are seeking a dedicated

Help Desk Technician

to join our support team and be the first point of contact for our valued customers.

Position Summary:

The Help Desk Technician is responsible for providing front-line support for technical issues related to hardware, software, and electronic systems. This role requires strong problem-solving abilities, clear communication, and a genuine passion for helping others. It's a great opportunity for someone who thrives in a fast-paced environment and is looking to grow within the electronics and technology industry.

Key Responsibilities:

Respond to customer inquiries via phone, email, or in-person, providing timely and effective technical support Diagnose and troubleshoot hardware and software issues, escalating complex problems as needed Track, document, and manage support requests through internal ticketing systems Assist in configuring, maintaining, and upgrading electronic devices and systems Collaborate with technical teams to resolve recurring issues and improve service quality Provide clear instructions and guidance to customers in both technical and non-technical terms Maintain up-to-date knowledge of SD Electronics' products and services

Qualifications:

Diploma or certificate in Information Technology, Computer Science, Electronics, or a related field Minimum 1-2 years of experience in a help desk or technical support role Strong understanding of computer systems, networking, and electronic devices Excellent communication and interpersonal skills Ability to work independently and manage multiple priorities Experience with help desk software and remote troubleshooting tools is an asset

What We Offer:

Full-time, permanent position with stable hours Competitive salary based on experience Opportunities for career advancement and professional development Supportive team environment with a focus on innovation and quality Health and wellness benefits package

How to Apply:

Interested candidates are invited to submit a resume and brief cover letter outlining their experience and interest in the role.

Job Types: Full-time, Permanent

Pay: $64,014.09-$67,568.06 per year

Benefits:

Dental care Employee assistance program Extended health care Paid time off
Work Location: In person