Job Description

Duree de l'emploi: Temporaire Langue de travail: Anglais Heures de travail: 35 to 37.5 hours per week Education: Experience:

Education

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College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years or equivalent experience

Work setting

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Consulting firm Government department and/or agency

Tasks

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Give access to computer networks Respond to users experiencing difficulties with computer Consult user guides, technical manuals and other documents to research and implement solutions Provide advice and training to users in response to identified difficulties Collect, organize and maintain a problems and solutions log for use by other technical support analysts Provide business systems, network and Internet support to users in response to identified difficulties Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Computer and technology knowledge

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Networking software Networking hardware Networking security Extranet Intranet Internet Servers Desktop applications Security software Mail server software MS Office MS Windows

Security and safety

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Bondable Criminal record check

Transportation/travel information

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Own transportation Public transportation is available

Work conditions and physical capabilities

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Fast-paced environment Tight deadlines Attention to detail Combination of sitting, standing, walking Bending, crouching, kneeling

Personal suitability

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Accurate Client focus Efficient interpersonal skills Excellent oral communication Initiative Judgement Organized Team player

Screening questions

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Are you authorized to work in Canada? Do you live near the job location?

Experience

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* 2 years to less than 3 years