Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
Experience: 1 year to less than 2 years
or equivalent experience
Work setting
Consulting firm
Government department and/or agency
Tasks
Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
Consult user guides, technical manuals and other documents to research and implement solutions
Provide advice and training to users in response to identified difficulties
Collect, organize and maintain a problems and solutions log for use by other technical support analysts
Provide business systems, network and Internet support to users in response to identified difficulties
Computer and technology knowledge
Networking software
Networking hardware
Networking security
Extranet
Internet
Security software
MS Office
MS Windows
Security and safety
Bondable
Criminal record check
Transportation/travel information
Own transportation
Public transportation is available
Work conditions and physical capabilities
Fast-paced environment
Tight deadlines
Attention to detail
Personal suitability
Accurate
Client focus
Efficient interpersonal skills
Excellent oral communication
Initiative
Judgement
Organized
Team player
Screening questions
Are you currently legally able to work in Canada?
Do you currently reside in proximity to the advertised location?
Work Term: Temporary
Work Language: English
Hours: 37.5 hours per week
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