Job Description

• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals.

• Documents, maintains, upgrades or replaces hardware and software systems. Supports and maintains user account information including rights, security and systems groups.

• Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.

• Determines and recommends which products or services best fit the customers' needs. May require an associate's degree or its equivalent.

• Requires at least 3 to 5 years of experience in the field or in a related area.

• Familiar with a variety of the field's concepts, practices, and procedures. Relies on experience and judgment to plan and accomplish goals.

• Performs a variety of complicated tasks. Works under general supervision. A certain degree of creativity and latitude is required.

Responsibilities:

• Maintains, analyzes, troubleshoots and repairs computer systems, computer hardware and peripherals

• Documents, maintains, upgrades or replaces hardware and software systems

• Supports and maintains user account information, including rights, security, and systems groups. * Identifies, analyzes and repairs product failures, orders and replaces parts as needed

• Uses experience and judgment to plan and achieve goals.

• Performs a variety of complicated tasks

• Works under general supervision. Some degree of creativity and latitude is required Key Tasks:

• On-site software support

• Repair of high-end printers and multi-function devices

• Hardware repair and software restoration at server component level * Network device replacement/configuration

• Basic network troubleshooting

• Executing 'Smart Hands'

Qualifications:

• Requires experience in the field or related field; familiar with a variety of domain concepts, practices and procedures

• Able to perform call handling in a real-time reporting environment * Able to work independently and with limited supervision

• Excellent verbal and written skills

• Have good interpersonal and communication skills.

Certifications:

• CompTIA A+

Job Types: Full-time, PermanentSalary: $19.00-$20.00 per hourAbility to commute/relocate:

• Quebec City, QC: reliably commute or plan to relocate before starting work (required)

Experience:

• Field Service Tech: 5 years (preferred)

Language:

• French (preferred)

Licence/Certification:

• CompTIA A+ (preferred)

Speak with the employer
+91 8978651873