Job Description

Description

Our Client is seeking a Senior Application Support Analyst to work directly with end users to troubleshoot technical issues, create and process requests and support business teams. To be successful in this role, this position requires strong political acumen, written and verbal communication skills, and extensive experience with stakeholder relations. The ideal candidate must be able to prioritize and manage workload effectively, demonstrates independence in decision-making, be self-motivated and able to work independently.


Work must be done from within Alberta during regular business hours, due to network and data security issues. Must be Canadian Citizen to apply.

Skills

Remedy, Cherwell, TFS, HEAT, MS Office, Clear Quest, SharePoint

Type

Contract

Experience Required/Mandatory Skills

Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance including a credit check prior to commencement. Experienceapplications (information on applications supported must be included in claimed experience). (7+ years) Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications. (7+ years) Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc. (7+ years) Experience working directly with clients and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. (7+ years) Experience working on supporting multiple applications for various stakeholders at one time. (7+ years) Experience working with Microsoft Office tool suites. (7+ years) Experience with the design, development, implementation, integration, and support of Microsoft SharePoint 2005 and higher. (7+ years)

Nice To Have Skills

Experience developing and delivering user manuals and training materials. (4+ years) Experience documenting user requirements, business processes, and workflows. (4+ years) Experience in planning/performing/monitoring User acceptance testing. (4+ years) Experience providing end user operational system support, including data collection, data editing, data validation, and data conversion. (4+ years) Experience supporting web-based systems with knowledge of various internet browsers and devices, including but not limited to: Internet Explorer, Google Chrome, Firefox, and Safari. (4+ years)

Location

Edmonton/Remote

Work Environment

13 months with 1 possible 6-month extension

Hourly Rate

Negotiable