Job Description

Description

Our Client is seeking a Senior Help Desk Analyst to provide front line application support. The Help Desk Analyst will work directly with end users to troubleshoot technical issues.


Work must be done from within Alberta during regular business hours, due to network and data security issues. Must be Canadian Citizen to apply.

Skills

Remedy, Cherwell, TFS, Rational Clear Quest, HEAT, MS Office

Type

Contract

Experience Required/Mandatory Skills

Proposed resource has agreed to a Criminal Records Check and Enhanced Security Clearance including a credit check prior to commencement. Experience as an Application Help Desk Analyst in working with external stakeholders, and providing assistance, troubleshooting, training to inquiries in large-scale enterprise applications (information on applications supported must be included in claimed experience). (7+ years) Experience in user identity verification processes, and maintaining user IDs, passwords and accounts permission levels for business applications. (7+ years) Experience in utilization of any of the following Help Desk software or equivalency: BMC Remedy, Cherwell, MS Team Foundation Server, Rational Clear Quest, HEAT, etc. (7+ years) Experience using Microsoft Office Suite tools. (7+ years) Experience with supporting multiple web based applications simultaneously. (7+ years) Experience working directly with clients, and coordinating with both external stakeholders and internal business areas to ensure communications are relayed to all parties. (7+ years) Experience working on supporting multiple applications for various stakeholders at one time. (7+ years)

Nice To Have Skills

Experience developing and delivering user manuals and training materials. (4+ years) Experience documenting user requirements, business processes, and workflows. (4+ years) Experience in planning/performing/monitoring User acceptance testing. (4+ years) Experience providing end user operational system support, including data collection, data editing, data validation, and data conversion. (4+ years) Experience supporting web-based systems with knowledge of various internet browsers and devices, including but not limited to: Internet Explorer, Google Chrome, Firefox, and Safari. (4+ years) Experience working with Microsoft SharePoint sites. (4+ years)

Location

Edmonton/Remote

Work Environment

1 year with 1 possible 6-month extension

Hourly Rate

Negotiable