Hearing Care Provider, or Office Manager, (if applicable)
Position Summary
The Hearing Care Coordinator (HCC) is the first point of contact and demonstrates professionalism by
using a patient centered approach of building trust, meeting needs, and delivering solutions through
recognizing the needs and opportunities that exists while coordinating all clinic and patient support
services within their specific clinic location(s). The HCC screens the patient to determine how we can best help them. The HCC responds to questions regarding advertising promotions, learns to recognize
potential "leads" and facilitate smooth patient flow and services to the patient. They support the clinical
and home office staff by serving as the lead resource for office management including scheduling
and follow-up, inventory tracking, and record-keeping. HCC's demonstrate excellent patient care and
work with the home office marketing team to coordinate events, outreach, and other growth-generating
activities, including the incorporation of telemarketing and patient retention calls as needed.
Essential Duties and Responsibilities:
Provide the first contact for patients who call or come in to schedule an appointment or inquire about our services.
Screen calls, identify better hearing candidates and facilitate excellent service by providing the information necessary to secure an appointment.
Schedule and confirm appointments and conduct outbound retention calls to patients.
Coordinate provider's schedule and ensure the smooth and efficient flow of patient care while in the office.
Check patients in and out, collect and record payments, track revenue and accounting activities
to include: petty cash reconciliation, end of day close, bank deposits, posting of charges, entering invoices, payments and insurance claim processing.
Maintain all daily, weekly and monthly reports and tracking documents. Respond to home office requests in a timely manner.
Verify patient information, billing/insurance data, collect and process documentation and maintain patient charts to include the filing of all patient records.
Job Type: Part-time
Salary: $20.00 per hour
Benefits:
Dental care
Medical care
Paid time off
Vision care
Schedule:
8 hour shift
3 days a week
Supplemental pay types:
Bonus pay
Ability to reliably commute to Weyburn, SK
Experience:
Office experience: 2 years (required)
Administrative experience: 1 year (required)
Microsoft Office: 1 year (required)
Filing: 1 year (preferred)
Medical office experience: 1 year (required)
Job Type: Part-time
Pay: From $20.00 per hour
Expected hours: 24 per week
Additional pay:
Bonus pay
Benefits:
Dental care
Extended health care
Paid time off
Vision care
Schedule:
8 hour shift
Day shift
Ability to commute/relocate:
Weyburn, SK S4H 0T4: reliably commute or plan to relocate before starting work (required)
Experience:
Healthcare : 1 year (required)
Work Location: In person