Job Description

Position: Customer Care Representative
Are you passionate about helping people improve their quality of life? Do you possess excellent communication skills and a knack for exceptional customer service? If so, we have an exciting opportunity for you!
We are a leading hearing clinic (https://www.hearathome.ca) dedicated to enhancing the lives of individuals with hearing loss. We seek a dynamic and empathetic Customer Care Representative to join our team.

Responsibilities:

• Greet and welcome clients in a friendly and professional manner
• Schedule appointments and manage the clinic\'s calendar efficiently
• Answer incoming phone calls and respond to inquiries promptly
• Provide accurate information about our hearing services and products
• Assist clients in completing necessary forms and paperwork
• Maintain patient records and ensure confidentiality
• Collaborate with Hearing Aid Practitioners and support staff to ensure a seamless client experience
• Handle customer complaints or concerns with patience and empathy, striving for effective resolutions
• Follow up with clients to ensure their satisfaction and address any additional needs

• Excellent interpersonal and communication skills
• Empathetic and patient-oriented approach when dealing with customers
• Strong organizational skills with attention to detail
• Ability to multitask and prioritize tasks effectively
• Proficient computer skills, including MS Office and appointment scheduling software
• Prior experience in customer service or the healthcare industry is preferred but not required
• Familiarity with audiology or hearing-related terminology is a plus

• Competitive hourly rate
• Flexible part-time schedule
• Opportunity to work in a supportive and compassionate team environment
• Ongoing training and professional development
• Company Events
• Making a meaningful difference in the lives of individuals with hearing loss
• Application Process: Are you driven by the desire to make a meaningful difference? If you have the necessary skills and a passion for exceptional service, we invite you to apply. Please submit your resume and cover letter detailing your relevant experience. While we value all submissions, only those selected for an interview will be contacted. Become a key member of our team and help us deliver outstanding hearing care to our patients. Apply now!