Job Description

Schedules appointments in a prompt and courteous manner utilizing a PC. Confirms appointments and handles cancellations in a timely, efficient and courteous manner. Is able to problem solve for patients utilizing identified resources. Provides comprehensive service to facilitate a resolution for any caller request. Acquires and maintains computer skills to effectively utilize applicable software.

Job Title: Healthcare Services Multilingual Representative I \xe2\x80\x93 Contact Center

Clinic Location: Pearland Administrative Office

Department: Contact Center

Job Type: Full Time

Salary Range: $34,549 \xe2\x80\x93 $42,682 (Pay is based on several factors including but not limited to education, work experience, certifications, etc.)

Qualifications

Education

Required: High School diploma or GED from an accredited program

Preferred: N/A

Experience

Required: 1-year experience in a high-volume contact center OR 1 year of customer service experience (customer-based interfacing, dealing with the public (in person or on the phone), retail, front office, hospitality (hotels, restaurants in customer facing roles)

Preferred: 2 years contact center or customer service experience with PC experience and knowledge of MS Word and Excel

License(s)

Required: N/A

Preferred: N/A

Skills

Required: Excellent customer service and telephone etiquette skills

Preferred: Insurance knowledge of HMOs, PPOs, POS EPOs and indemnity plans

Special Skills

Required: Critical thinking skills

Preferred: Ability to exercise good judgment in a high-volume contact center while maintaining a professional attitude

Other

Required: Ability to fluently speak, write and understand both the English and Spanish languages

Preferred: N/A

Working Environment: Office

About Us

Start your career journey and become a part of a community of renowned Healthcare professionals. Kelsey-Seybold Clinic is Houston\'s fastest growing, multispecialty organization with more than 40 premier locations and over 65 specialties. Our clinics are comprised of more than 600 physicians and as we continue to grow, our focus is providing quality patient care by adding to our team of clinical and non-clinical professionals that work together in a convenient, coordinated, and collaborative manner. Enjoy the rewards of a successful career while maintaining a work/life balance by joining our team today and changing the way health cares.

Why Kelsey-Seybold Clinic?

• Medical, Vision, and Dental
• Tuition Reimbursement
• Company Matching 401K
• Employee Reward and Recognition Program
• Paid time off for vacation, sick, and holidays
• Employee Assistance Program
• Continuing Medical Education allowance

2023-05-31T09:17:20-04:00

\xc2\xa9 Kelsey-Seybold Clinic.
All Rights Reserved.

Administrative Offices
11511 Shadow Creek Parkway
Pearland, Texas 77584

Kelsey-Seybold Clinic strives to provide equal opportunity employment without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, genetic information, disability, veteran status, or any other basis protected by organizational policy or by federal, state, or local laws unless such distinction is required by law. Kelsey-Seybold is a VEVRAA Federal Contractor and desires priority referrals of protected veterans.

Kelsey-Seybold Clinic