Job Description

Program: Operational Excellence Status: Full-time Contract (12 Months) Hours: 36.25 hours/ week Date Posted: May 31, 2023 Closing Date: June 14, 2023

About Surrey Place

Surrey Place is a not-for-profit that serves people of all ages with developmental disabilities, autism spectrum disorder and visual impairments in the Toronto region and Northwestern Ontario. We offer integrated services and inclusive support in a safe and welcoming environment. Our approach is family-based, which centers the interests and care of our clients, families and caregivers by teaching them skills. We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.

Position Description

Reporting to the Manager of Health Information Management & Data Analytics, The Health Records Clerk provides clerical and administrative filing in a hybrid environment (both electronic and paper), data input, back up support for scanning, processing access and disclosure of client information in accordance with Ontario\xe2\x80\x99s Privacy legislation (PHIPA) and the Centre\xe2\x80\x99s established guidelines/policy and procedures for access and disclosure of client information.

Main Responsibilities

• Promote Continuous Quality Improvement of Hybrid Health Records System using CRM, Docushare, Iron Mountain and other platforms.
• Utilize CRM, Docushare, Iron Mountain, Jira helpdesk systems to support in managing access and disclosure of health information.
• Assist clients to register and merge casebooks in the client portal.
• Provide lead backup to switchboard/reception duties as per departmental schedule.
• Monitor and manage incoming faxes as required.
• Provide Operational Excellence Administrative Support
• Provide back up to Booking Clerk

Qualifications

• The successful candidate will possess a post-secondary and/or high school diploma, or Community College Diploma in Health Information Management.
• Excellent Customer Service Skills, aware of trauma informed approaches to care.
• Excellence with computer programs such as Microsoft Office (Word, Excel, Access & PowerPoint, Teams)
• Excellence with Customer Relationship Management Software.
• Ability to handle high demand environment.
• Demonstrates creative problem-solving skills, strong organization and time management skills.
• Ability to work with high performing team.
• Good understanding of relevant legislations pertaining to Health Records (i.e. CFSA, PHIPA (Ontario\xe2\x80\x99s Privacy Act), & Health Care Consent Act.)
• Experience working in Health Records Department, as well as familiarity with operating switchboard.
• The ability to speak French is considered an asset.
• The ability to understand and or speak a First Nation, M\xc3\xa9tis or Inuit language is considered an asset.
• The ability to understand American Sign Language is an asset.

Surrey Place is an equal opportunity employer. Candidates from diverse groups are encouraged to apply. If you are contacted for an interview and require accommodation appropriate arrangements will be made to assist you through this process. We thank all applicants in advance for their interest; however only those selected for an interview will be contacted.