Job Description

Overview

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Reporting to the Patient Services Supervisor, the Health Records and Digital Tools Technician supports patient care and clinic operations of our unattached patient clinic by managing the flow of health information and ensuring the clinic's digital tools run smoothly. This role is responsible for handling chart transfers, scanning and faxing of reports, and managing incoming and outgoing health record requests. In addition, the Technician acts as the clinic's expert in digital systems, ensuring that online booking, electronic forms, and other tools are set up, maintained, and functioning effectively. This is a 1.0 FTE position located in Peterborough for a 6-month contract from October 2025 through March 2026 based out of Peterborough, Ontario.

Responsibilities

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The Health Records and Digital Tools Technician plays a key role in ensuring the smooth and efficient operation of the clinic by managing health records, supporting digital tools and systems, and providing collaborative administrative support. Responsibilities include, but are not limited to, the following:


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Health Records Management

Process and manage incoming and outgoing patient chart transfers. Scan, upload, and file incoming medical reports into the electronic medical record (EMR). Send and receive faxes in a timely and accurate manner. Ensure patient health information is organized and easily accessible to authorized staff. Handle all record requests from patients, providers, and authorized third parties.
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Digital Tools & Systems Support

Serve as the clinic's lead resource for digital tools such as online appointment booking, electronic forms, and patient engagement platforms. Ensure systems are configured, updated, and working as intended. Troubleshoot issues and liaise with vendors or IT support when needed. Train and support staff in the effective use of digital tools.
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Collaboration & Administrative Support

Work closely with clinical and administrative staff to support information flow. Provide guidance on best practices for handling health information and digital workflows. Support general administrative functions as required.

Hours of Work:

Hours of service are pre-established per employment agreement and may require some evenings and weekends. Any deviation from the established schedule shall not negatively impact upon the provision of service to the patient population.

Qualifications

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Diploma or certificate in Health Information Management, Medical Office Administration, or related field preferred. 1-3 years of experience in a health records, medical office, or healthcare administrative role. Training or hands-on experience with digital health systems, including EMRs, online booking platforms, and digital forms, is preferred. Knowledge of PHIPA and patient privacy requirements. Strong technical aptitude and troubleshooting skills. Excellent attention to detail and organizational skills. Effective communicator with ability to support and train staff. Ability to manage multiple tasks in a busy clinic environment.
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Additional benefits of joining the Peterborough Family Health Team

A provincial leader among Family Health Teams in Ontario Excellent team/office environment Multidisciplinary team expertise Organizational commitment to work-life balance HOOPP Pension Plan

The Peterborough Family Health Team are leaders in advocating for full vaccination against the COVID-19 virus and its variants, for persons who are medically able to receive the vaccination. All applicants should know that PFHT employees are expected to support this position.

Interested candidates can email their resume and cover letter to resumes@peterboroughfht.com by the application deadline.

Application deadline:

September 22, 2025

Hours:

37.5 hours/week, Monday through Friday

Expected start date:

ASAP

Job type:

Full-time, 6-month contract

Salary:

$43,485 - $48,945 per year based on full-time equivalent

The Peterborough Family Health Team is actively committed to creating a diverse and inclusive workplace and encourages applications from all qualified candidates. The Peterborough Family Health Team offers accommodation for applicants with disabilities in its recruitment processes. We thank all applicants for their interest; however only candidates selected for further consideration will be contacted.