Job Description

Our Exciting Opportunity!

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The Head of OSS & BSS Sales in Customer Unit (CU) Canada is a critical role focused on driving growth within the OSS/BSS portfolio, and as well across IT Managed Services and Application Development and Maintenance (ADM). The position remains responsible for collaborating with Key Accounts and working closely with the Cloud, Software, and Services Domain in Market Area (MA) Americas and the Business Area Cloud Software and Services (BCSS). This individual plays a pivotal role in expanding sales across these portfolios while ensuring alignment with Ericsson's strategic goals and developing roadmaps for upselling within CU Canada.



This role is based in Toronto, Canada and will report to the Head of CU Canada.

Key Responsibilities

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Portfolio Growth

: Drive growth across OSS/BSS, IT Managed Services, and ADM portfolios, including expanding beyond flow business.
Lead upselling and cross-selling efforts while maintaining lifecycle sales ownership for key accounts.

Strategic Account Leadership

: Take End-to-End responsibility for positioning and selling OSS/BSS, IT Managed Services, and ADM portfolios. Strengthen relationships with CIOs and C-Suite executives by understanding their challenges and tailoring solutions to their dynamic needs.
Lead implementation of upsell strategies and customer attack plans for systematic growth across all domains.

People & Team Enablement

: Collaborate across teams and empower selected Key Account Managers (KAMs) and Account Managers (AMs) with structured sales targets and incentivization frameworks. Upskill sales and delivery teams for proactive upselling techniques in OSS/BSS, IT Managed Services, and ADM domains and conduct competence gap analysis activities.
Inspire teams to collaborate towards achieving successful sales outcomes.

Commercial Strategy & Execution

: Refine commercial models and contract structures to facilitate new customer acquisition and upselling in OSS/BSS, IT Managed Services, and ADM portfolios. Utilize playbooks for strategic opportunities like 5G Monetization, Cloud Transformation, and ADM integrations where applicable.
Ensure alignment with Business Area directives for all OSS/BSS, IT Managed Services, and ADM deals within CU Canada.

Operational Excellence

: Implement active upsell tracking and integrate performance targets tied to growth metrics across OSS/BSS, IT Managed Services, and ADM portfolios. Provide value argumentation through reference cases, industry architecture analysis, and insights into customer operators.

Key Attributes

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Proven consultative selling skills with the ability to translate customer needs into actionable opportunities. Entrepreneurial mindset and strong commercial acumen backed by a track record across OSS/BSS, Cloud, IT Managed Services, ADM, and Monetization sales. Demonstrated ability to proactively engage with industry trends and adaptable delivery models. Resilient leadership in navigating the complexities of a geographically diverse matrix organization.

Behavioral Competencies

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Courageous Leadership: Provide clear direction and empower teams while adapting to dynamic business environments. Collaboration & Networking: Foster cross-functional teamwork and partnerships. Creativity & Innovation: Drive outcomes through inventive operational approaches and sales strategies. Results-Oriented: Focus on achieving measurable sales targets and exceeding customer expectations.

Minimum Requirements

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University degree in Engineering, ICT, or an equivalent field. At least 10 years of relevant IT sales experience with a proven ability to lead strategic sales engagements. Deep knowledge of IT delivery models, OSS/BSS portfolio offerings, IT Managed Services, and ADM solutions. Direct customer/CU sales experience, with a focus on building relationships and driving growth across multiple domains.

Notice:

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At this time, Ericsson Canada Inc. does not provide immigration assistance/sponsorship now or in the future for this position.


Why join Ericsson?



At Ericsson, youll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of whats possible. To build solutions never seen before to some of the world's toughest problems. Youll be challenged, but you won't be alone. Youll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.



What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.



Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.



If you need assistance or to request an accommodation due to a disability, please contact Ericsson at hr.direct.americas@ericsson.com.



DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.



Primary country and city: Canada (CA) || Toronto

Job details: Key Account Manager



Compensation and Benefits at Ericsson

At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.



Your Pay

The salary offered is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.



Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.



Your Health

Ericsson offers excellent health benefits including the choice of 2 medical and dental plan options that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost of the Deluxe medical and dental plan coverages for themselves and eligible covered dependents.



Your Financial Security

We invest in both your short and long-term financial wellbeing. Ericsson's Group Retirement & Savings Program offers an automatic 2% company contribution into the Pension Plan. Ericsson also offers a 50% match of employee's contribution into the Registered Retirement Savings Plan, up to 8% of the employee's contribution (maximum of 4% match). This leads to a total company contribution potential of 6%. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.



Your Time

Your work-life balance is important to us. New employees are provided a minimum of 18 days of accrued vacation, 3-5 personal days (depending on role), 10 holidays, 1 volunteer day, and sick days. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 10 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.



Additional Benefits

Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.