Job Description

The Role

Reporting to the Chief Operating Officer, Customer Markets & President, Corporates segment, the Head of Canada owns the customer relationships and key financial metrics for the Canadian business across Legal Professionals, Corporates and Tax & Accounting Professionals. This person manages a team of 4 direct reports and oversees a total team of ~50. The role is based in Toronto.

The key areas of responsibility are:

• Achieving sales, revenue, book of business and customer retention results against plan
• Improving customer net promoter score (NPS) and experience
• Partnering with segment leaders to set strategic priorities, goals and targets for each sub-segment in Canada
• Providing thought leadership in overall product offerings, pricing and customer prospecting in partnership with Commercial Excellence, Marketing and Product Marketing
• Ensuring strong talent attraction, retention and engagement across the region

Key Accountabilities

• Work closely with global segment leads and partners to set strategic priorities and establish goals and targets for each sub-segment
• Achieve annual gross sales, retention, net sales/book of business and revenue targets in the Canada region
• Manage expenses to achieve annual EBITDA and OI targets
• Identify, prioritize and execute on growth opportunities across all segments in Canada
• Prepare and implement business plans for Canada to support profitable growth targets
• Develop and deploy global and local propositions for customers across each segment in the region
• Directly oversee Sales and Segment teams in the achievement of segment and Canadian goals
• Partner with global Marketing leads and teams to plan and execute on segment-specific campaigns in support of sales
• Partner with the Customer Success team to drive customer engagement and improved customer experience
• Regular engagement with key customers
• Work closely with cross-functional Canadian leadership group to:

• Build and nurture a diverse, collaborative, high performing and engaged talent
• Develop and deploy commercial and sales policies that optimize customer acquisition and profitable growth
• Propose and or support local/global acquisitions
• Drive an innovation, simplification, agile, digital mindset across Canada
• Build and maintain highly collaborative and mutually supportive relationships with colleagues across TR and all segments, operations and corporate functions

Key Deliverables

• Delivery of target financial and strategy objectives for the sub-segment and for other sub-segments with overlapping products (e.g. gross sales [PY growth])
• Continuous, measurable improvement in end-to-end distinctive customer experience and service across channels (e.g. customer satisfaction [NPS], churn and retention)
• Growth through cross-sell/up-sell, net new customer acquisitions, and product innovation (e.g. E/R ratio, client acquisition)
• Successful new products / launched / feature enhancements in priority segments
• Ensure right roles and talent in place for success. Build a high performing, engaged workforce
• Annual improvements in organizational effectiveness (client-centricity, customer approach, rapid decision making)

Candidate Profile

The ideal candidate hails from a SaaS, technology or similar company background and has prior experience as a GM running a customer market and leading a significant sales team. They have 15+ years of experience, with 5-10 years' experience in customer journey (including digital customer journey, B2B digital is preferred) and direct client management. They have had experience with managing revenue of $50 - 100M. Additionally, they will possess the desire and potential to grow into other roles at Thomson Reuters.

Key Behaviors

• Results oriented
• Able to influence and work cross functionally to achieve deliverables
• Skilled at conflict resolution and problem-solving to achieve win-win outcomes; outstanding end-customer relationship skills
• Strong collaboration, teamwork and relationship building skills across multiple levels and functions in the organization
• Broad cross-functional experience in managing a range of teams with technical, product, and customer market operation expertise with significant customer exposure
• Agile; able to deal with high levels of ambiguity; embraces change

What's in it for You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• COVID-19 Response: Currently, most of our employees are working within a hybrid environment consisting of in-office and remote work and following local COVID-19 bylaws and guidelines.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters cafe networking.
• Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we've never talked about with as much pride as we should - we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

#LI-PFF

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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