Head Concierge / Team Lead
HEAD CONCIERGE/TEAM LEAD: RESIDENTIAL STRATA BUILDINGSWe are expanding our team and welcome talented CONCIERGE professionals to join us. We are looking for passionate, service-driven individuals with outstanding customer service and solid supervisory track records to lead a team of concierge staff in large residential strata buildings.Locations: Downtown VancouverThe Head Concierge will work directly with our Operations Management Team in ensuring smooth operations in their designated site(s). They hold a key leadership role in their building(s), overseeing all aspects of client relations with residents, property managers, building staff, contractors and where applicable, developer staff.The Head Concierge provide concierge services, exceeding the expectations of the Concierge job description.They are nimble in responding to the demands of their sites, adopt a "team" perspective, and excel under pressure. With reliability and accountability, the Head Concierge problem-solve and think quickly to resolve matters using tact and discretion.Team Lead Scope: The Head Concierge must be experienced and comfortable in team lead supervisory functions. This includes: training and developing existing and new staff, assessing and correcting performance, and modelling and building on the Company's standards for high quality and expedient service delivery to all parties. Leadership skills, excellent communication and strong work ethic are required to be successful in this role.Duties:
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