Job Description

Join Our Team as Head Concierge!
We are seeking a dependable and professional Head Concierge to join our team at a 900-unit residential building in Richmond, BC. In this dynamic role, you will provide exceptional customer service, respond to client needs, ensure smooth daily operations, and lead a team of five concierges.
Key duties & responsibilities:
Resident Service: Assist residents with various needs, such as package handling, key management, and information inquiries.
Security Oversight: Monitor and control access to the property, ensuring the safety and well-being of residents.
Vendor Coordination: Facilitate communication with service providers and contractors for maintenance or repairs within the property.
Event Planning: Organize and coordinate community events or gatherings to foster a sense of community among residents.
Administrative Support: Handle administrative tasks, such as managing reservations, maintaining records, and assisting with resident communications.
Emergency Response: Be prepared to respond to emergencies, alerting appropriate authorities and guiding residents in safety protocols.
Building Maintenance: Report and coordinate minor maintenance issues and liaise with property management for resolution.
Information Resource: Act as a knowledge resource for residents regarding local services, amenities, and community policies.
Communication Liaison: Facilitate effective communication between residents, property management, and other relevant parties.
Team Leadership: Supervise, train, and support a team of five concierges to ensure smooth shift operations and high service standards.
Requirements:
Flexibility, availability, and the ability to address requests promptly.
Proven experience in hospitality, customer service, or related fields.
Experience in a leadership role or managing concierge teams is preferred.
Ability to multitask and handle high-pressure situations.
Strong problem-solving and organizational skills.
Proficiency with basic computer applications (Microsoft Office, scheduling software, etc.).
Job Type: Full-time, Monday - Friday
Starting Date: October
Shift Timings:
8-hour shift
Monday - Friday, 9:00 AM - 5:00 PM
Salary: $25 -$26.00 per hour
Experience:
Concierge / Head Concierge: 3-5 years (preferred)
Location: Richmond, BC

Skills Required