Job Description

Happiness Hub

Reservations Centre

Supervisor

Are You a Clever Duck? Take a gander at this post...

Accent Inns Inc. is a BC-based hospitality company that is different in a good way. Here, we LEAD WITH LOVE, and our number one metric is the happiness of our staff. Our 2025 Employee Survey showed that 96% of our employees are happy to work here.


We have two hotel chains: Accent Inns, where there is a rubber duck in every room, and Hotel Zed, where we rebel against the ordinary. Our latest venture is ROAR, our live-fire restaurant in Tofino, BC. We are searching for our next

Happiness Hub

Reservations Centre

Supervisor

to join our flock of totally unique and fun-loving individuals and drive our business forward in the long term.

Who We Are

Success attracts success, and here you will be working with an extraordinary company. We are a force in the industry:

We have been named one of Canada's Most Admired Corporate Cultures*(TM) three years in a row.
We received the Tourism Industry Association of Canada's Business of the Yearaward for our outstanding business growth. We have doubled our revenue and tripled our profits in the last nine years. Our owner and CEO, Mandy Farmer, was named Hotelier of the Year by Hotelier Magazine and RBC Women of Influence Entrepreneur of the Year.*

Key to our success is living by our four Core Values every day:

Be Real Have Fun Make Everything Better Have Each Other's Backs

Benefits & Work Perks

We cover 100% of medical and dental premiums, PLUS you get free mental health benefits. We also have a bunch of Work Perks just for you:

Compensation: $24 -

$26/per hour

Free nights at any of our hotels + discounts for your friends and family. Live your Best Life Fund (this is our lifestyle and professional development fund for you to be your best). Employee Purchase Program so you can get sweet deals on everything from electronics to linens. Leadership development and coaching programs. And these are just a few!

What the Role is Quacked Up to Be

The Happiness Hub Supervisor is a hands-on leader, providing real-time support to team members and clients. This role serves as the first point of contact for team member and client escalations. This role supports the Happiness Hub Manager in ensuring that all team members are thriving in their roles.Like Happiness Experts, you provide relationship-based customer experiences while maximizing revenue, reinforcing our unique brands and establishing meaningful connections. Responsibilities include:

Monitor live interactions (calls/emails) to ensure service quality, accuracy, and adherence to brand standards. Provide real-time feedback and coaching to reinforce best practices. Provide ongoing training and coaching to Happiness Experts including timely feedback and performance management. Assist the Happiness Hub Manager in overseeing all Happiness Hub accountabilities including daily checklists, client communications, group reservations, etc. Proficient in all systems and applications, you train team members on system updates, enhancements and/or changes. Assist the Happiness Hub team in ensuring all incoming inquiries are answered quickly and efficiently with high levels of service being offered. Assist the Happiness Hub Manager with administrative responsibility surrounding financial management and profitability. Examples include payroll and scheduling.

What You Need

Proven leadership experience 2+ years of hotel experience (guest services/reservations) Experience using hotel property management systems (Infor experience is an asset)

Open availability (evenings,

weekends

and holidays)

Understanding of hotel operations(is an asset) Experience collaborating with a variety of stakeholders(is an asset)

Answer the Call

If this sounds like the job you,

hit that Apply button

and don't forget to

write a note about why you want to work with us!

Don't feel like you meet every requirement? Studies show that women are less likely to apply to roles because they don't match the job posting 100%. If this posting sounds like an exciting opportunity for you, we encourage you to apply.

OurCommitmenttoDiversity&Inclusion-Weareaninclusivecompany,andourambitionistoattract,recruitandpromotediversetalent.We

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