Job Description

The Adelaide Club, Toronto's preeminent Health and Fitness Club has a permanent full time opening for the role: HUB Supervisor.

Our HUB, is a lounge/cafe type atmosphere creating a special gathering place for our Members to come together, work and mingle.

Onsite 40 hours per week, Monday - Friday Day shifts, possibly opening at 7 am, and some evenings for events, as business demands.

Approximately 35 hours Front of House, while doing admin during downtimes + 5 hours Back of House admin/planning.



Total Compensation Range $45000.00 - $60,000.00 per year, includes base salary, bonus, gratuities and other perks

Purpose and Objective

Grow the HUB offerings and business, creating a special gathering place for Members to come together, work and mingle.

Major/Specific Responsibilities

include but are not limited to:

Oversee day to day operations

within budgeted guidelines and to the highest standards


Provide excellent levels of customer service and provide a fun and up-beat atmosphere Create events to drive business and engage members Identify customer's needs and respond proactively to all of their concerns Order required food and beverage items, and keep up to date on all inventory Develop and leverage key relationships with vendors (i.e. beer, coffee, etc.) learn about new products Make recommendations for purchasing materials and goods necessary for the smooth operation of the HUB Continuously make necessary improvements to the FOH and BOH operation Lead hiring of any other service team members required, train them and ensure all hours are covered Establish targets, KPI's, schedules, policies and procedures Provide two-way communication and nurture an ownership environment with emphasis on motivation and teamwork Comply with all health and safety regulations, reporting and correcting any issues Report to GM regarding sales results and productivity Answer all communication from outside as well as inside of the company according to best practices Work with internal teams to create event and social engagement opportunities Work with marketing to plan to help drive business with members, departments and outside clients (ie. promotions, etc.) Ensure the FOH and BOH is informed of all upcoming events, menu changes, schedule changes and keep them updated on restaurant related information Ensure all daily financials are correct Process payroll and inventory Develop and manage annual budgets, ensuring alignment with strategic objectives and cost control targets

Qualifications/Requirements

3+ years of Barista, Serving and/or Managerial Experience required Working knowledge of various computer software programs (MS Office, restaurant management software, Silverware POS) Degree in hospitality management, BA, or related field Smart Serv and Food Handler Certified

Skills/Knowledge/Attributes

Hospitable; a customer service expert who thrives in and fosters a fun, social atmosphere Exceptional food and beverage leadership experience Proactive with an ability to identify and resolve problems effectively Inspiring communication and leadership skills Strong financial acumen, ability to drive revenues and exceed budget expectations

Working Relationships/Contacts

Members and Guests Club management Team Vendors

Working Conditions

40 hours per week, typically Mon-Fri Inventory on last day of each month Standing while working counter service Sitting while doing administrative duties

PERKS

Comprehensive benefit program Employee Assistance Program Staff discount on Club services and products Health Club Membership for self and spouse * Great culture and work environment