Job Description

Job Summary

The Front Desk Agent serves as the first point of contact for guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills and the ability to manage multiple tasks efficiently. The ideal candidate will be proficient in handling inquiries, managing reservations, and providing information about the services offered.

Duties

Greet and assist guests upon arrival with a friendly and professional demeanor. Manage check-in and check-out processes efficiently, ensuring accuracy in reservations. Handle phone calls and inquiries with excellent phone etiquette, providing information about hotel services and local attractions. Process payments and manage cash handling accurately, including basic math for transactions. Upsell additional services or products to enhance guest experience. Maintain organized records of guest information and transactions using POS systems. Address guest concerns promptly and effectively, ensuring high levels of customer satisfaction. Collaborate with other departments to ensure seamless service delivery throughout the guest's stay. Assist with merchandising efforts by promoting hotel amenities and services.

Qualifications

Strong customer service skills with a focus on guest satisfaction. Excellent communication skills in English; bilingual or multilingual candidates are preferred. Experience in retail sales or technical sales is a plus, particularly in technology-related products. Familiarity with product demos and merchandising techniques is advantageous. Proficient in cash handling and cashiering duties with attention to detail in financial transactions. Strong organizational skills and time management abilities to handle multiple tasks effectively. Ability to work collaboratively within a team environment while also being self-motivated. The Front Desk Agent plays a crucial role in creating memorable experiences for guests while ensuring operational excellence at the front desk. If you are passionate about customer service and enjoy working in a dynamic environment, we encourage you to apply for this rewarding position.
Job Types: Full-time, Part-time

Pay: $15.00-$16.00 per hour

Work Location: In person