This position requires the candidate to work 3 afternoon shifts at our Front Desk and 2 nights per week (plus any vacation coverage) on the overnight shift from 11:00 pm-7:00 am. Previous customer service experience is required, and candidate must enjoy working with people. As this position involves basic accounting, the applicant should have experience in or an aptitude for basic accounting principles. Previous computer experience and night shift work experience is necessary and prior night audit experience an asset.
The short story:
Come work and play at the world-famous Parksville Beach! If you enjoy contributing to a fun, team-based environment that is steps away from the ocean, then one of these roles may be for you.
The long story:
Reporting to the Guest Services Manager our Night Auditors/Guest Services Agents can make positive impacts throughout the hotel operation by ensuring that our guests have a memorable experience each time they stay. Successful Night Auditors demonstrate initiative, maintain productivity with minimal supervision and enjoy being the first and last impression our guests have of the resort. Accepting applications for Full Time Auditor also Part Time Auditor/Part Time Front Desk.
Specific responsibilities include:
Providing personalized service to relevant stakeholders, including owners, employees and guests to ensure delivery of exceptional resort experiences
Warmly welcoming and efficiently checking in/out all guests staying with the resort
Upholding quality standards for the front office, including verifying reservations and accounts for completeness, ensuring special billing instructions are noted, collecting methods of payments in accordance with legislation and accurately processing guest accounts/system resets for the day
Efficiently and professionally respond to all incoming communications including in-person, email and telephone. Providing accurate information about hotel services, room types/rate and amenities as well as local events and activities
Accurately processing guest reservations, by phone, in person and/or group coordinators
Utilizing de-escalation techniques and problem-solving skills to effectively resolve guest issues
Promoting safety awareness by attending training in, and following safe work procedures, reporting any unsafe conditions, practices or injuries and following reporting protocols
Assisting with cost control management by recommending events and ideas to reduce costs and/or increase revenue potential
Communicating with other team members and other departments to coordinate exceptional guest service; actively recording and escalating concerns to the relevant leader when needed
Conducting other relevant duties and supporting the fabulous team at The Beach Club Resort!
The "must haves":
Exceptional English communication skills, both written and verbal, with a diverse range of stakeholders
A positive, open attitude with an aptitude for relationship management
1+ years of delivering customer service, being part of a team and working the overnight shift
Desire for work/life balance through working flexible team schedules; ability to work overnight shifts is required. Personal motivation to manage time/tasks and ensure positive attitudes are maintained while under pressure
Physical ability to regularly and continually lift up to 20lbs, occasionally lift up to 50lbs, as well as stand, and exert well-paced mobility for up to 8 hours
Proficient knowledge of Point of Sale systems, Microsoft Office Suite and the Internet to complete administrative tasks
The "nice to haves":
1 year+ experience in hotel guest services operations
Completion of post-secondary education in Hotel/Restaurant Management
Working knowledge of telephone switchboards as well as Property Management systems
What you can expect from us:
A robust benefits package, for qualifying employees, that includes dental and extended medical coverage
Discounted hotel rooms at 1400 hotels Worldwide
Delicious staff meals prepared by our amazing culinary team
Restaurant discounts while on and off shift - bring your family and friends in and enjoy one of the renowned sunsets on our patio!
Job Types: Full-time, Permanent
Pay: $20.60-$21.00 per hour
Benefits:
Dental care
Discounted or free food
Extended health care
On-site parking
Vision care
Schedule:
8 hour shift
Evening shift
Monday to Friday
Night shift
Weekends as needed
Language:
English (required)
Location:
Nanaimo Land District, BC (preferred)
Work Location: On the road
Expected start date: 2025-06-30
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