Job Description

Join our team as Guest Services Supervisor at Peaks Hotel & Suites, located minutes from the heart of bustling downtown Banff on one side and the serenity of the beautiful Bow River on the other. Employee Incentives:

• Term bonus of up to $1500.
• Staff accommodation from $8.00 per day (based on availability).
• Discount on hotel rooms and on food and drinks in our 2 in-house restaurants.
• Free duty meal in our staff cafeteria
• Health benefits available after 6 months of employment.
• 15% off treatments at Cedar & Sage.
• Frequent staff socials.
• Refer a friend and receive up to $300.
• Great opportunities for career growth.

Duties include (but are not limited to):

• Customer service oriented to ensure guests\' satisfaction from arrival to departure.
• Conduct Front Desk duties such as check-in, check-outs, making guest keys, etc.
• Verify billing, create room reservations, and process special requests.
• Train staff members and be pro-active in the team\xe2\x80\x99s development
• Being knowledgeable of the Hotel, its layout, services and with all emergency and safety procedures
• Ensure a safe work environment for guests and staff

Ideal Candidate:

• Effective leadership with strong communication and interpersonal skills
• Reliable and can commit to minimum 6-12 months of employment
• Has 1 to 2 years previous Hotel Front Desk or Reservations experience
• Is a capable multi-tasker with a keen attention to detail
• Has a professional and friendly personality and demeanor in person and over the telephone.
• Has proven problem solving, conflict resolution and guest service resolution skills
• Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
• Has experience working with Microsoft Office and property management systems such as Opera/Opera Cloud

Job Types: Full-time, Permanent Salary: $18.00-$19.75 per hour Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Extended health care
• Life insurance
• On-site parking
• Vision care

Schedule:

• 8 hour shift

Supplemental pay types:

• Bonus pay

Application question(s):

• When is your available start date?
• How long do you plan to work with us?
• We provide support in the recruitment process to candidates with accessibility needs. Please confirm if you require any adjustments.
• Please state your pronoun (optional).
• Will you require staff accommodation?

Work Location: One location