Job Description

About JLL -

We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 98,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!

Enthusiastically and consistently delivers on the JLL mission of "Continually striving to surprise and engage the consumer and retailer by consistently delivering a superior customer experience." Committed to providing an exceptional Customer Experience.

The Guest Services Representative must ensure every customer interaction is carried out in a professional, courteous and efficient manner.

• Maintain a thorough knowledge of the shopping centre's services, amenities/facilities, stores/locations, promotional activities and comfort tools;
• Proactively seek opportunities to create memorable customer interactions assist customers and provide excellent service;
• Interact with shoppers and retailers in a courteous and efficient manner;
• Sell shopping centre gift cards and balance sales to transactions;
• Projects a positive attitude over the telephone and in person;
• Develop and maintain strong relationships with retailers and educate them about the centre's services;
• Assist guests by providing directions/information, answering questions, and performing other centre specific services such as parcel carry-out and store escorts;
• Maintain store knowledge about merchandise, price points, sales or special events to be able to offer gift or store suggestions based on the shopper's needs;
• Conduct all service functions of the Customer Relations/Guest Services kiosk;
• Be available to work at the play park as required;
• Assist the Marketing Director with promotional events in the areas of ballot distribution/collection/sorting, GWP's, special event ticket sales, etc.;
• Be aware of the centre's Crisis Management Manual and maintain a clear understanding of Guest Services role and areas of responsibility as outlined in the plan;
• Participates in special projects and assumes other duties and responsibilities as assigned.

Key requirements

• High school education;
• Previous customer service experience preferred;
• Positive attitude and a strong desire to provide excellent customer service;
• Must be able to effectively communicate with shoppers, retailers, centre Management, Service Providers and all of the shopping centre personnel;
• Must be able to work in a fast paced environment, with the ability to multi-task while maintaining a high level of professionalism;
• Strong written and oral communication skills, multilingual skills a plus;
• Conflict resolution/management skills;
• Must be friendly, approachable, proactive and solution focused;
• Computer skills;

Flexible and able to work weekends, nights and holidays

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

We can't wait to see where your ambitions take you at JLL. Apply today!

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our .

For additional details please see our career site pages for each country.

For employees in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy .

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our page
I want to work for JLL.