Guest Services Representative Victoria, Bc

Victoria, BC, CA, Canada

Job Description

Overview



As Guest Service Representative, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character--and the foundation for providing an outstanding customer experience. You're our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to checking in passengers and helping to resolve customer service issues with ease.

Duties and Responsibilities



The position involves but is not limited to the following duties:

Providing premium customer service; in-person, as well as via telephone & email Making and changing reservations Providing information about all Helijet products and services to guests
at our terminals

Passenger & baggage check-in Maintaining passenger amenities within the terminals Daily accounting and cash-out Maintaining a productive working relationship with
colleagues and all other departments

Qualifications



The successful candidate should have:

Previous Customer Service experience Computer experience The ability to work a flexible schedule Support and model excellent service by exhibiting a positive attitude
and enthusiasm toward the job and company to both internal and external

customers in all forms communication.

Telephone presence and interpersonal skills A neat and tidy professional appearance The ability to work in a group setting
The following would be considered an asset to any applicant

Knowledge of the BlueSky Booking reservation system Graduation from a Travel and Tourism course Previous airline experience

Transportation



Due to minimal public transportation to the area, alternate methods of transportation are an asset. Employee parking is provided at terminals.

COVID - 19 considerations

:

As per the Government of Canada's requirement for all Federally regulated employees, candidates must provide proof of being fully immunized against Covid-19 with Canadian approved vaccines.

Job Type: Permanent

Pay: $22.00 per hour

Benefits:

Dental care Employee assistance program Extended health care On-site parking RRSP match
Schedule:

10 hour shift 12 hour shift Weekends as needed
Ability to commute/relocate:

Victoria, BC V8V 0A6: reliably commute or plan to relocate before starting work (required)
Education:

Secondary School (required)
Experience:

Customer service: 1 year (required)
Work Location: In person

Beware of fraud agents! do not pay money to get a job

MNCJobz.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.


Related Jobs

Job Detail

  • Job Id
    JD2452186
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Victoria, BC, CA, Canada
  • Education
    Not mentioned