As Guest Service Representative, your patience, good listening skills, attention to detail and overall positive presence are at the core of your character--and the foundation for providing an outstanding customer experience. You're our number one ambassador. With an undivided focus on the customer, you offer support every step of the way, from being a helpful voice on the phone to checking in passengers and helping to resolve customer service issues with ease.
Duties and Responsibilities
The position involves but is not limited to the following duties:
Providing premium customer service; in-person, as well as via telephone & email
Making and changing reservations
Providing information about all Helijet products and services to guests
at our terminals
Passenger & baggage check-in
Maintaining passenger amenities within the terminals
Daily accounting and cash-out
Maintaining a productive working relationship with
colleagues and all other departments
Qualifications
The successful candidate should have:
Previous Customer Service experience
Computer experience
The ability to work a flexible schedule
Support and model excellent service by exhibiting a positive attitude
and enthusiasm toward the job and company to both internal and external
customers in all forms communication.
Telephone presence and interpersonal skills
A neat and tidy professional appearance
The ability to work in a group setting
The following would be considered an asset to any applicant
Knowledge of the BlueSky Booking reservation system
Graduation from a Travel and Tourism course
Previous airline experience
Transportation
Due to minimal public transportation to the area, alternate methods of transportation are an asset. Employee parking is provided at terminals.
COVID - 19 considerations
:
As per the Government of Canada's requirement for all Federally regulated employees, candidates must provide proof of being fully immunized against Covid-19 with Canadian approved vaccines.
Job Type: Permanent
Pay: $22.00 per hour
Benefits:
Dental care
Employee assistance program
Extended health care
On-site parking
RRSP match
Schedule:
10 hour shift
12 hour shift
Weekends as needed
Ability to commute/relocate:
Victoria, BC V8V 0A6: reliably commute or plan to relocate before starting work (required)
Education:
Secondary School (required)
Experience:
Customer service: 1 year (required)
Work Location: In person
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