Job Description

Closing date
July 27, 2025
Status
Open
Are you a customer service professional who thrives in a dynamic environment and enjoys working with the public? The Town of Peace River is seeking a motivated, organized, and community-focused Guest Services Representative to join our team at the Baytex Energy Centre.


As the main point of contact for all facility bookings and recreation program registrations, you'll play a vital role in delivering exceptional service and ensuring smooth facility operations. This permanent, full-time position is scheduled primarily for weekday afternoons/evenings and weekends, with occasional statutory holiday and daytime coverage.

Key Responsibilities:

Greet and assist guests in a friendly, professional manner both in person and by phone or email. Manage facility bookings and recreation program registrations, including rental agreements, payments, and communication with user groups. Process memberships, admissions, and retail sales; ensure accurate cash handling and daily reconciliation. Support staff with general administrative tasks using Microsoft Office and other software tools. Assist with marketing and promotions, including social media, signage, and internal facility advertising. Provide fieldhouse support, including equipment setup and takedown. Enforce facility policies, support safety and emergency procedures, and assist with field house supervision. Foster positive relationships with community members, user groups, and external agencies.

Qualifications:

Minimum two years' experience in customer service or administration. Post-secondary education in Business Administration, Human Services, or a related field is an asset. Experience in recreation or leisure environments and cash handling is considered an asset. Strong communication, interpersonal, and problem-solving skills. Highly organized and able to manage multiple priorities independently. Proficient in Microsoft Office, internet applications, and general office equipment. Knowledge of Great Plains Dynamics/Diamond Municipal and Univerus software is an asset. First Aid certification (or willingness to obtain). Valid Class 5 Driver's License and a satisfactory Criminal Record Check.

Working Conditions:

Light physical activity (lifting up to 30 lbs); extended periods of standing, walking, and sitting. A fast-paced, dynamic facility environment with fluctuating noise levels. Evening, weekend, and occasional holiday shifts required.

Salary:

$55,083 to $69,148 annually

Hours:

7.5 hours per day, 37.5 hours per week

Schedule:

Afternoon/Evenings and Weekends, with occasional Stat and daytime coverage

Closing Date:

July 27, 2025

Competition #:

25/017

Qualified applicants are invited to submit their resumes to:

Employee Services Manager

Email:

hr@peaceriver.ca

We thank all participants for their interest; however, only those who are selected for an interview will be contacted.


File
2025 07 03 Guest Services Representative Permanent.pdf