Job Description

Job Title: Guest Services Agent - Front Desk (Full-Time)

Join a team that puts people first--guests and employees alike!

About the Role

As a valued member of our Guest Services team, you will play a key role in shaping each guest's experience from arrival to departure. Reporting directly to the Front Office Manager, you'll serve as a warm and professional first point of contact, while handling check-ins, check-outs, reservations, and day-to-day guest needs. You'll also support our hotel operations by balancing financial transactions and contributing to our service and satisfaction goals.

We're looking for someone who is motivated, detail-oriented, and thrives in a guest-facing environment. If you're passionate about hospitality and love helping people, we want to hear from you.

Key Responsibilities

Provide an outstanding check-in and check-out experience to all guests Process reservations and modify bookings accurately and efficiently Answer phone calls professionally and assist with inquiries or redirect as needed Handle cash, credit, and other financial transactions; ensure shift audits balance Respond promptly to guest concerns or service requests and find effective resolutions Coordinate with housekeeping, maintenance, and other departments to meet guest expectations Support group bookings, including room assignments, rooming lists, and payment processing Monitor room inventory and prevent overbooking situations Participate in hotel initiatives including upselling, loyalty program enrollments, and guest satisfaction goals (Medallia scores, etc.) Complete administrative duties such as scanning, filing, and reporting Ensure guest and staff safety by following emergency procedures and completing safety logs as needed Take on additional tasks as delegated by leadership

What We're Looking For

Enthusiastic, positive, and guest-focused attitude Strong interpersonal and communication skills (verbal & written) Ability to stay calm under pressure and multitask effectively in a busy environment Excellent organizational skills and time management abilities Comfortable working both independently and collaboratively Technologically confident--MS Office proficiency required; familiarity with POS systems and Opera Cloud PMS is a plus Able to take initiative and stay productive during quieter shifts Fluency in English required; additional languages are a strong asset Previous hotel or hospitality experience is highly preferred Availability to work a variety of shifts including evenings, weekends, and holidays Reliable and punctual with a strong work ethic

Why Join Us?

We offer a supportive work environment, opportunities for growth, and the chance to be part of a guest-centered team that values quality and care. Whether you're building a career in hospitality or looking for your next step, you'll gain valuable experience in a dynamic and welcoming hotel setting.

Job Types: Part-time, Casual

Pay: $18.25 per hour

Benefits:

On-site gym On-site parking Store discount
Schedule:

8 hour shift Day shift Evening shift Morning shift Night shift On call Overtime Weekends as needed
Work Location: In person