Reporting to the Supervisor, Guest Services, the Guest Services Representative will deliver outstanding customer service to all patrons and tenants of the property. This position is one of the first points of contact for customers and tenants and must have a positive attitude towards all clients. This position is also responsible for administering specific property programs such as gift cards, community clubs and contests. The successful candidate will have flexible availability specifically to work evenings and weekends. Role Responsibilities
Demonstrate exceptional customer service to all patrons and tenants by being knowledgeable about the property and its offerings
Assist in the facilitation of the property gift card program
Assist in the administration of the \xe2\x80\x9clost and found\xe2\x80\x9d program by logging items and helping to match lost items with owners
Provide directions within the property to shoppers
Answer incoming calls on both the internal and external telephone lines
Respond to general email inquiries
Provide support to other departments as requested
Maintain employee manuals by ensuring the information is up-to-date
Coordinate the rental of strollers, wheelchairs, coat and parcel check etc.
Administer refunds for vending machines upon request
Continuously organize and stock all information brochures at the kiosk and other directories within the property
Log calls from tenants who require assistance from another department in the property
Communicate with other departments in a timely manner to relay tenant concerns/requests
Log radio communications from other departments
Complete projects as assigned from time to time
Other duties as assigned
Role RequirementsFormal Education and/or Certifications
Completed or working towards Secondary School diploma or equivalent
Years of Experience
1 year experience in customer service an asset
Specialized knowledge, skills and abilities
Basic PC skills
Basic Microsoft Office skills
First Aid, CPR and AED Certifications an asset
Bilingual (French/English) an asset
Ability to learn programs and procedures thoroughly and efficiently
Respect for Health and Safety processes
Have a positive attitude and outgoing demeanor
Competencies
Communicate clearly, concisely, professionally and convey active listening and openness
Build positive relationships and demonstrate commitment, effort and a "take charge" attitude
Produce accurate work with attention to detail and consistently meet deadlines
Take ownership for actions, accept constructive criticism and make the necessary changes to behavior
Overcome obstacles to get the job done, identify problems and recommend solutions
See change positively and adapt quickly to change in work requirements
Values
Respect: Value diverse perspectives, experiences and talents; treat others the way you would want to be treated
Empowerment: Use the means provided to carry out responsibilities to the best of your ability and to implement creative ideas
Integrity: Do the right thing, deliver on commitments and admit mistakes
Teamwork: Work together as one team toward common goals
Accountability: Hold yourself and others accountable for decisions and results
Next Steps If your background matches the qualifications listed above and you are looking for an opportunity with a dynamic team, please submit your resume in confidence. Please note that we thank all who apply however only candidates considered for an interview will be contacted. Primaris is committed to accessibility for persons with disabilities in the course of employment, including in recruitment and hiring. If, as a result of a disability, you require accommodation in order to apply for this role and/or participate in the recruitment process, please contact careers@primarisreit.com. Job Types: Part-time, Permanent Benefits:
On-site parking
Schedule:
8 hour shift
Day shift
Evening shift
Monday to Friday
Weekend availability
Work Location: One location
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