Job Description

About us!
Cash and ACE Casinos were recently acquired by a new ownership group and is undertaking a transformation and modernization of its casino businesses located in Calgary and Red Deer. We are an Alberta-based, family-owned business looking to grow our casino\xe2\x80\x99s team. Our current locations include Cash Casino Calgary, Cash Casino Red Deer and ACE Casino Calgary. We are currently constructing a brand new 72,000 sq ft casino at the Calgary International Airport that is expected to open in October 2022!

Reports To
The Guest Services Representative will report to VIP Ambassador Host.

Job Overview

The Guest Services Representative has one of the most important roles in the casino as they are usually the first and last to greet our casino guests. Therefore, a pleasant welcoming smiling professional image to our customers is extremely important. Friendly, outgoing, and a positive attitude who have prior customer service are best suited for the role.
The Guest Services Representative supports and assists; in the promotion and execution of all marketing promotions for guests by delivering superior customer service and must be able to work in a fast-paced high volume casino industry.
The Guest Services Representative services all patrons in acquiring, maintaining, and refreshing their player club membership while assisting with inquiries, complaints, or questions. Additionally, the Guest Services Representative greets all tour buses and administrates necessary paperwork.

Responsibilities and Duties

\xc2\xb7 Promotes positive customer relations by providing prompt, courteous and efficient service to guests.
\xc2\xb7 Endorses current promotions and upcoming activities.
\xc2\xb7 Listens to customer complaints and resolves problems to restore and promote excellent customer satisfaction and escalates complaints to the VIP Ambassador Host if required.
\xc2\xb7 Creates updates and edits players\' memberships as needed or requested.
\xc2\xb7 Assists customers with questions about new games, promotions, and events.
\xc2\xb7 Executes marketing plans and programs, including speaking on the PA system.
\xc2\xb7 Runs coat check area as needed or required.
\xc2\xb7 Supports tour buses in arrival and departure as required.
\xc2\xb7 Maintains and adheres to the privacy and confidentiality of all club member\'s information.
\xc2\xb7 Other duties as deemed necessary in support of the marketing department.

Education and Experience

\xc2\xb7 Previous customer service experience is an asset.
\xc2\xb7 Computer skills to efficiently operate a database management system are required.
\xc2\xb7 Knowledge in Excel, Word, and data entry
\xc2\xb7 Valid AGLC License
\xc2\xb7 AGLC Pro-serve a requirement.
\xc2\xb7 AGLC lottery sales certificate required
\xc2\xb7 Knowledge of the casino gaming industry, slots/tables is an asset
\xc2\xb7 Must be able to provide a criminal background check.

Skills and Abilities

\xc2\xb7 Able to lift up to 50 lbs
\xc2\xb7 Excellent telephone skills.
\xc2\xb7 Second language an asset.
\xc2\xb7 Able to work shift work, weekends, and nights
\xc2\xb7 Able to multitask.
\xc2\xb7 Must have reliable transportation.

• YYC Airport location.

Cash & Ace Casinos