Job Description

THE OPPORTUNITY:

GUEST SERVICE REPRESENTATIVE (Part Time)

REPORTS TO GENERAL MANAGER

THE ROLE:

The Guest Service Representative position is generally responsible for representing the hotel to the guest throughout all stages of the guest's stay, determining the guest's reservation status and identifying their duration of stay. He or she will also process the guest's method of payment, be customer-service oriented, and work closely with housekeeping and maintenance to ensure room status reports are current and up to date.

ACTIVITIES:

The duties and responsibilities for the Guest Service Representative include, but are not limited to the following:

Create a welcoming environment for our guests. Register guests and assign rooms, accommodating special requests whenever possible. Complete pre-registration and blocking of rooms for reservations/guest arrival. Thoroughly understand and adhere to proper credit, check-cashing, and cash-handling policies and procedures. Understand room status and room status tracking. Know room locations, types of rooms available, and room rates. Use suggestive selling techniques to sell rooms and to promote other services of the hotel. Coordinate room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms. Possess a working knowledge of the reservations, takes reservations for guests both in house and call in, understanding of the cancellation procedures. Process guest check-outs. Post and file all charges to guest, master, and city ledger accounts. Work closely with all hotel departments to improve service delivery and efficiency. Use proper telephone etiquette. Coordinate guestroom maintenance work with the engineering and maintenance division. Report any unusual occurrences or requests to the manager or supervisor. Know all safety and emergency procedures, is aware of accident prevention policies. Ensure the work environment is tidy and well organized at all times (lobby). Adhere to all health and safety guidelines and standards.

COMPETENCIES WE ARE SEEKING:

Excellent written and verbal communication skills in English Excellent organizational, interpersonal and administration skills Proficient or familiar with computerized systems Demonstrated knowledge of guest service and a genuine desire to exceed guest expectations Present a high degree of professional work ethic and image High school graduate or equivalent Availability to work day, evening and night shifts any day of the week including weekends and holidays

Note:

This position is expected to be

16-24 hours per week

, with the possibility of temporarily increasing to

full-time hours in January and February

to cover a team member's extended leave. Please note that there is

no guaranteed continuation of full-time or part-time hours after mid-March

, as the full-time employee will be returning from leave.

THE COMPANY:

With 100 hotels in our portfolio, representing 18 internationally recognized hotel brands, InnVest is the largest independent owner of hotels in Canada. In addition, our management team oversees the day-to-day activities of almost 90 hotels also making InnVest the largest independent operator of hotels in Canada. InnVest's portfolio is geographically diverse with hotels from Vancouver, BC to Corner Brook, NL. From roadside inns to luxury urban properties, we are also experientially diverse.

At InnVest, our mission is simple - to deliver outstanding guest experiences and superior returns on quality hospitality investment. A career at InnVest will provide you with unrivalled opportunities and invaluable exposure to Canada's largest independently-owned and operated hotel portfolio.

To learn more about InnVest Hotels, visit https://innvesthotels.com/

The Comfort Inn & Suites Barrie is managed by InnVest Hotels on behalf of a third-party owner.

InnVest Hotels is an inclusive employer. As such, we welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We appreciate all applications, however only those applicants selected for an interview will be contacted.

Job Types: Part-time, Permanent

Language:

English (required)
Work Location: In person