Job Description

Hiring for a Full Time Guest Service Agent at the Holiday Inn Conference Centre Edmonton South. At Holiday Inn we want our guests to relax and be themselves which means we need you to: Be you by being natural, professional and personable int he way you are with people Get ready by taking notice and using your knowledge so that you are prepared for anything Show you care by being thoughtful in the way you welcome and connect with guests Take action by showing initiative, taking ownership and going the extra mile Duties and Responsibilities Include:

• Welcome guests with an appropriate greeting and consistently provide friendly, professional and attentive service.
• Utilize guest name at all available opportunities.
• Process reservations as per brand standards using basic revenue management skills to obtain the right rate based on occupancy levels for the day(s) requested.
• Offer loyalty rewards, upsells and property features/benefits.

- Demonstrate professionalism at all times and comply with company standards of appearance.- Maintain confidentiality of guest and proprietary information.

• Promptly check in guests ensuring identification and credit card information matches reservation, in addition to being complete and accurate.
• Thank guest for choosing to stay at our Hotel; let them know we appreciate their business.
• Ensure all departing guests have been checked out; accurately post charges and process final payment; offer guest manual or e-mailed receipt; email guest survey link.
• Coordinate with Housekeeping to track and update room status in computer system.
• Assign room, process authorization, ensure guest signs registration card, prepare rooms keys and provide guest with property amenity and services information.
• Obtain vehicle license information and accurately record in guest's reservation file.
• Promptly answer incoming calls, respond to incoming faxes and e-mail inquiries.
• Communicate with other departments to ensure guest requests are resolved without delay.
• Create reservations providing information regarding special rates, packages and cancellation policy(s).
• Promote Hotel rewards program and provide details regarding membership ad benefits.
• Print end of shift report(s), reconcile float, complete required paperwork and deposit pouch.
• Follow Health & Safety and Emergency policies and procedures.
• Maintain a clean and well organized work area.
• Supports company, brand and industry environmental initiatives and programs through the use of environmentally friendly, sustainable products and best practices.
• Ability to multi-task and work in fast paced environment.
• Ability to work various shifts including evenings, weekends and holidays