Guest Services Manager
Radium Hot Springs, BC, Canada
Job Description
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Create exceptional experiences in remarkable destinations
We are looking for an experienced Guest Service Manager to join our team at our beautiful resort in the British Columbia Rocky Mountains. The Guest Service Manager will be responsible for overseeing the daily operations of the resort\'s guest services department and ensuring that all owners and guests receive exceptional service throughout their stay.
What you\'ll be doing
- Manage and supervise the daily operations of the resort\'s guest services department, including the front desk, and owner relations.
- Hire, train, and supervise a team of guest services staff members, ensuring that they provide exceptional service to all guests.
- Develop and implement guest service standards and procedures, ensuring that all staff members are trained and adhere to these standards.
- Manage guest complaints and resolve issues in a timely and professional manner.
- Maintain accurate owner and guest records and ensure that all guest requests and needs are met promptly.
- Work with other departments, such as housekeeping and maintenance, to ensure that guest needs are met and that the resort operates smoothly.
- Monitor and control expenses related to guest services department operations.
- Collaborate with other managers to plan and execute resort events and activities.
- Ensure compliance with all resort policies, procedures, and regulations.
Who you are
- Minimum one-year experience within a Front Office or Reservations team or equivalent customer-facing role with an understanding of service processes for both guests and owners
- Professional, well organized and thrives in a fast-paced environment with the ability to multitask
- Delights in demonstrating a passion for guest service with abilities to anticipate guests needs
- Post-secondary education in hospitality, or a related field would be an advantage
- A working knowledge of hotel systems, specifically Room Master would be a strong benefit
- Reliable and responsible team-based ethics
- Has interest in working towards a career in the Hospitality / Tourism industry
- Proficiency with computers systems required, such as Microsoft Office, Word, Excel, Email
- Excellent verbal and written communication skills, as well as excellent problem-solving abilities
- Focused individual with excellent attention to detail and numbers, with basic understanding of accounting concepts
Benefits
- Competitive salary commensurate with experience
- Monthly Incentives
- Comprehensive health, dental, and vision
- Paid vacation and holidays
- Employee discounts on stays at our sister properties
- Professional development opportunities and career advancement potential
Bighorn Meadows Resort is proudly operated under True Key Hotels & Resorts, a leader in resort management with properties located throughout BC. Must be legally entitled to work in Canada
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Job Detail
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Job IdJD2144699
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationRadium Hot Springs, BC, Canada
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EducationNot mentioned