Job Description

We innovate | We have tenacity | We Empower | We get things done | We are Unique | We have fun

Save-On-Foods Memorial Centre (SOFMC) is Victoria's premier entertainment facility and the largest arena in British Columbia outside Vancouver. The state-of-the-art 7,000 seat facility is home to the Victoria Royals of the Western Hockey League and regularly hosts large-scale concerts and other special events such as figure skating, curling, trade shows and conferences. The arena was developed and is operated by GSL Group, a Vancouver-based development and entertainment company with sports and entertainment facilities throughout BC and the current owner of Victoria Royals of the Western Hockey League.



We are looking for passionate Guest Services Associates to join our team! In this role, you'll help bring our Guest Services vision to life by delivering exceptional customer service and creating lasting, positive experiences for all our fans and guests. As a Guest Services Associate, you will be scheduled on a casual, on-call basis. While shift availability may vary, there will be opportunities to work throughout the hockey season, as well as occasional shifts during the off-season for concerts, trade shows, and other community events.


Specific responsibilities include (but are not limited to) the following:



Welcome our guests with a smile and positive, helpful attitude as they enter the arena Provide quality guest service and assistance to fans, guests, and other team members Remain attentive to the needs and professionally responsive to the demeanor of all guests providing proactive assistance to all with the highest level of customer service Communicate positively with co-workers and fans; collaborate with the wider guest services team to elevate experience whenever possible Identify, receive, and quickly act upon requests or complaints from guests; escalate serious issues to the Team Supervisor, or Manager on duty Accommodate the event needs of guests that require accessible assistance throughout our venue; work closely with other event-based departments to assist fans with accommodations or requests Record and report issues and incidents as needed Solicit feedback from fans in order to continually improve the in-arena experience for guests Perform other duties and responsibilities, as assigned

The Ideal Candidate:



Passionate about hockey and live entertainment Positive, team player attitude is a must! A passion for providing excellent customer service Possess a desire to be a part of the team that strives to establish exceptional standards for fan experience Excellent interpersonal communication skills Ability to anticipate, identify and resolve issues in a discreet, timely and professional manner; react appropriately in emergency and high stress situations Energetic demeanor with the ability to move around the venue safely and swiftly Ability to sit or stand for extended periods of time; walking, bending, and carrying light items Must be comfortable working in large crowds and loud environments Must be available to work evenings, weekends and holidays as required, including majority of Victoria Royals' home games and other concerts and events

Benefits, Perks and Other Cool Stuff:

A fun, high energy environment Flexible scheduling Awesome co-workers! Referral Bonuses Priority Access to Event Presales Employee Discounts
Save-on-Food Memorial Centre & the Victoria Royals are proud to be an equal opportunity employer. We value diversity and are dedicated to providing a work environment that is free from harassment and discrimination. All employment decisions are made based on qualifications, job requirements and business needs. We are passionate about being known for an inclusive culture where talented people of all backgrounds want to work.