Job Description

POSITION:

Guest Services Associate

STATUS/LENGTH:

Permanent Full Time

REPORTS TO:

Guest Services Supervisor/Manager

HOURS OF WORK:

40.00 per week

WAGE:

starting from $21.00 per hr + bonuses, $22.50 after 3 months probation complete

SUMMARY OF DUTIES:

Reporting directly to the Guest Service Manager, this position is responsible for supporting all aspects of Guest Services. Duties include shift coverage, reports, guest check in/out, system management while ensuring uncompromised guest and client experiences. Ongoing liaison with hotel associates including sales, housekeeping and administration, this position will be a key member of the team.

Key responsibilities

Assumes the day-to-day tasks within the department(s)

Participates in multi-disciplinary teams comprised of associates not only from the Guest Services Department, but from other departments and contacts outside the hotel related to operations and the guest experience.

Administration of reports and the activities and performance of the departments relative to specified benchmarks departments' operations

Provides information and/or reports to supervisors, managers, guests, associates and hotel brand related representatives.

Participate in monthly team meetings.

Ensures security of guests, fellow associates and hotel assets.

Performs additional duties as requested by the Executive Team leaders to aid in better operation of the hotel and service to the guests.

Qualifications and skills:

Previous related experience - preferably in a hotel, hospitality, or tourism environment

Proven knowledge of customer relations, guest services through extensive practical experience

Effective communication, presentation, interpersonal and organizational skill

Demonstrated ability to effectively work with a multi-disciplinary staff, in a result oriented and predominantly fast paced environment.

Thorough knowledge and understanding of policies, procedures, regulations, and by-laws affecting the department/division.

Working knowledge of computer software applications as well as Microsoft Office, CRM's and database management

Knowledge of brand related hotel systems including PBX phone system, key system, PMS reservation systems. (Brand specific training will be provided)

Knowledge of fire alarm system and evacuation procedures, CPR and MSDS trained

Excellent working knowledge of basic accounting procedures relating to guest payment, credit card procedures, loyalty programs and guest accounts.

Familiarity and working knowledge of local area, the City of Victoria and Town of Sidney and the surrounding area is an asset.

Handle reservations, check-in and check out of guests.

Ensure the accuracy of housekeeping, maintenance, sales and department reports

Ability to communicate effectively; written, verbal, phone and face to face meeting situations.

Flexible - able to work weekends, evenings, and some holidays.

Must have good cash handling skills.

Marriott or hotel chain working experience is an asset however, extensive training will be provided.

Demonstrated knowledge of health and safety regulations as it relates to the position will be considered an asset.

Demonstrated skills in database (CRM) applications, Microsoft Office including Word, Excel, internet considered an asset.

A hospitality professional with previous Marriott, Guest Service, or another related hotel experience

Terms

Applicants must have a valid driver's license and/or dependable transportation to report to work

This description excludes non-essential and marginal functions of the position hat are incidental to the performance of the fundamental job responsibilities. Specific examples in this description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. Detailed job-related duties will be outline in a complete task list will be provided upon hiring and/or assigned by the associate during employment.

TownePlace Suites by Marriott Victoria Airport Sidney is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

Dental care Extended health care Life insurance On-site parking
Work Location: In person