Job Description

DUTIES AND RESPONSIBILIITES

Provide an exceptional and welcoming first impression to our guests upon arrival Responsible for welcoming and greeting guests Handle all guest enquiries professionally and courteously Check in guests and record information on the ResortSuite system Receive payment, provide wrist band, assign items such as bath robes, towels, etc Provide in-depth information on the Spa layout, explanation of pools, saunas, and relaxation areas Escort guest to locker rooms if requested Carry out all front desk activities including distributing correspondence, answering calls and emails, making reservations, and confirming massage reservations Promote all facilities at Vetta Nordic Spa, including boutique, restaurants, and amenities, as well as any promotions or programs Ensure front desk area is always clean and tidy May be required to walk around the spa area to ensure guests' needs are met Willing to cross train in other departments of the Spa, such as Front of House and Maintenance, to help when needed Other duties that may be required to make Vetta successful

WHAT WILL MAKE YOU SUCCESSFUL

Previous customer service experience in hospitality, guest services or retail, preferably in a Spa environment Excellent communication skills, both verbal and written Able to handle guest complaints proactively and respectfully, always remaining professional Proven ability to multitask, manage time efficiently while staying organized Able to work with minimal supervision, take initiative, and be self-motivated Work independently as well as part of a team Attention to detail Must acquire Smart Serve Certification prior to hire First Aid/CPR Certificate is an asset Second language is an asset Knowledge of ResortSuite is an asset Required to work a rotating schedule including weekends, evenings, and holidays

WHAT WE OFFER

On-site parking Team member discounts and perks

WORKING CONDITIONS

Able to work in a fast-paced office environment Comfortable sitting, walking, bending, and standing over an 8-hour period May be required to lift up to 20lbs

CONDITIONS OF EMPLOYMENT

All applicants must be legally eligible to work in Canada * Successful reference and criminal background checks required