Come work with us in Lake Louise. Live, Work, Play surrounded by awe-inspiring views!
The Lake Louise Ski Resort is a world-class ski area nestled in the heart of the Canadian Rockies. We are a year-round operation in the tourism industry, operating as a ski resort in the winter months and as a wildlife interpretive centre and sightseeing gondola in the summer months.
Whether you want to work indoors or outdoors, no day will ever be the same. As an employee you can expect a great working environment, employee benefits, competitive wages and the experience of a lifetime.
At present some of our Winter Employee Perks include:
LLSR lift pass (valued at approx. $1,600)
Reciprocal discounts with other ski resorts
Free group lessons and discounted private lessons through snow school
Free LLSR recreational opportunities including tubing and sightseeing gondola rides
Free employee transportation from Lake Louise, Banff and Canmore
Food and Beverage discounts at designated cafeterias and restaurants
Friend and Family discounted day passes
Retail, Rental and Repair discounts
Staff rates at Skoki Backcountry Lodge
Complimentary tea, coffee and hot chocolate at designated cafeterias when you provide your own reusable mug
Employee recognition programs
Long Service Award programs
Opportunity for educational growth and development
Optional subsidized staff housing for full-time employees
Staff events, activities, and team building events throughout the season
RRSP matching contribution depending on length of service
Extended health care plan depending on length of service
Year-round employees may be eligible for spousal and family passes
:
The Guest Services Assistant Supervisor is responsible for providing professional, quality customer service through the leadership of our Guest Services team. The assistant supervisor is responsible for dealing with customer inquiries and complaints and will support staff in handling difficult situations that may arise. The successful candidate will strive to provide a positive brand experience for all guests.
Job Responsibilities:
Providing high standards of service, exceeding customer expectations and leading by example by selling tickets/passes, answering phones/emails, and performing administrative duties
Assisting in the daily opening and closing procedures of guest services, ticket windows, switchboard and season pass desk
Assisting with training and ongoing coaching of staff
Ensuring accuracy of all daily cash outs and that they are completed in an efficient and timely manner
Overseeing and approving product returns, refunds, exchanges, voids, customer credits, reports, and other transactions
Assisting with the planning and implementing of staff monthly incentives
Assisting the Guest Services Supervisor/Manager with scheduling and e-time, if required
Assisting with conducting seasonal employee performance reviews and evaluations - ensure to address poor performance related issues, if required
Providing assistance to the Guest Services Supervisor, Guest Services Manager, Accounting and Payroll, as required
Ensuring adherence by team members of company and departmental policies and procedures
Job Requirements/Qualifications:
Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
Able to deal with staff and guests sensitively, tactfully, diplomatically, and professionally at all times
Ability to analyze and interpret the needs of guests and offer the appropriate options, solutions, and resolutions required
1-2 years of supervisory or leadership skills required
Able to respond quickly in a dynamic and changing environment
Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment
The ability to multitask in a fast-paced environment
Reliable, service-oriented, assertive, flexible, outgoing and enthusiastic
Able to work outside in all weather conditions
Strong communication skills
High level of proficiency with Microsoft Word & Excel, Outlook and Internet
Cash handling experience required
Administrative experience preferred
Switchboard experience / good phone etiquette
Previous customer service required
Work Schedule:
Typically, 5 days on / 2 days off (will vary based on business levels)
Dress Code:
Uniform shirt provided (at cost), black pants
Staff Accommodation:
This position is
NOT
eligible for LLSR subsidized staff accommodation
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