Job Description

Overview

We are seeking a dedicated and friendly Guest Services Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment. A passion for guest services and a commitment to creating memorable experiences are essential.

Key Responsibilities

Greet and welcome guests with warmth and professionalism. Perform all check-in/check-out procedures accurately using our Property Management System. Respond to guest inquiries, requests, and complaints in a timely and empathetic manner--both in person and over the phone. Manage reservations, modifications, and cancellations efficiently. Handle cash, credit card, and billing transactions securely and accurately. Provide guests with information about hotel amenities and local attractions. Maintain a clean, organized, and professional front desk environment. Coordinate with other departments (Housekeeping, Maintenance, Food & Beverage) to ensure guest satisfaction. Promote and enroll guests in the Hilton Honors loyalty program, meeting property goals. Complete end-of-shift reports and ensure effective shift handovers. Uphold all Hilton brand standards and operating procedures.

Qualifications

Previous experience in a hotel front desk or guest services role is preferred. Experience with PEP PMS is a strong asset. Strong verbal and written communication skills. Excellent interpersonal and customer service abilities. Ability to multitask, stay organized, and work well under pressure. Proficient with Microsoft Office and basic computer applications. Flexible schedule availability including mornings, evenings, nights, weekends, and holidays. High school diploma or equivalent required; hospitality education is an asset.

Who We're Looking For

At Hilton, we live our values every day. We're looking for candidates who embody:

Hospitality

- Passionate about creating exceptional guest experiences

Integrity

- Committed to doing the right thing, always

Leadership

- Leading by example and inspiring those around you

Teamwork

- Thriving in a collaborative, supportive environment

Ownership

- Taking initiative and accountability

Urgency

- Acting promptly and decisively to meet guest needs

Key Attributes:

Dependability, Adaptability, Customer Focus, Productivity, and Quality

Why Work With Hilton?

Hilton is a world-leading hospitality company with nearly a century of excellence. Our vision is "To fill the earth with the light and warmth of hospitality." At Hilton, you'll find a supportive team, opportunities for growth, and a chance to be part of a company that makes a difference--for guests, team members, and communities around the globe.

Join us and be part of something extraordinary.

Apply today

to start your journey with Hilton!

Job Type: Full-time

Pay: $17.00-$17.50 per hour

Experience:

Front Desk: 1 year (preferred)
Work Location: In person