Job Description

Important - Please Read Before Applying

Before submitting your application, please take a moment to

read the entire job description carefully

.
This is a

full-time, professional position

that primarily involves

overnight shifts (11 PM - 7 AM)

at the

Hilton Garden Inn Edmonton Airport

.
We're looking for individuals who are

serious about hospitality

,

committed to reliability

, and

ready to take ownership

of their work.

Job Overview

Are you an organized, calm, and dependable hospitality professional who thrives when the hotel is quiet but the details matter most?
Hilton Garden Inn Edmonton Airport is seeking a

Full-Time Night Auditor / Guest Services Agent

to join our growing team. This position is ideal for someone who takes pride in maintaining standards, ensuring guest satisfaction, and keeping nightly operations running smoothly.

About Us

We're on a journey to strengthen our guest experience, restore consistency, and rebuild our reputation through professionalism, teamwork, and accountability. Every team member plays a vital role in this turnaround, and the Night Audit position is key to setting the tone for every new day.

Responsibilities

Greet and assist guests upon arrival and departure with genuine hospitality and professionalism. Perform accurate

check-in, check-out, and reservation

procedures. Complete nightly

audit balancing

for rooms, revenues, and taxes; prepare summary reports for management. Arrive

on time

for all scheduled shifts in proper uniform and maintain a professional, well-groomed appearance. Conduct

security walks

throughout the hotel and exterior areas to ensure guest safety and compliance with brand standards. Perform

light housekeeping duties

such as wiping lobby surfaces, tidying the front desk area, and ensuring the coffee station is stocked and clean. Maintain accurate

cash handling

, post charges, and verify shift paperwork. Answer phones and emails, handle guest inquiries, and resolve concerns calmly and professionally. Promote the

Hilton Honors

program and follow through on guest benefit delivery. Maintain a

neat, organized front desk, lobby, and back office

at all times during the shift. Complete all required

Hilton training modules

and certifications within assigned timelines. Take

ownership and accountability

for shift performance, ensuring handover notes are clear and complete. Support other departments when needed (e.g., assisting with emergencies, restocking pantry items). Perform any other duties or projects as assigned by the

General Manager or their delegate

.

Requirements

Previous experience in a hotel or hospitality environment is preferred. Strong customer service skills with a focus on guest satisfaction. Excellent phone etiquette and communication abilities. Bilingual or multilingual candidates are highly desirable to cater to diverse guests. Familiarity with front desk operations and guest services is an advantage. Excellent attention to detail, organization, and follow-through.

Positive attitude, strong work ethic, and accountability.

Ability to multitask and maintain composure in high-pressure or emergency situations. Good communication and teamwork skills must work well independently and as part of a small team. Must be

punctual

, reliable, and willing to take initiative. Flexibility to work weekends, holidays, and overnight shifts (typically 11 PM - 7 AM). Strong organizational skills and attention to detail in managing reservations and inquiries. Join us in providing outstanding service that makes every guest feel at home!

What We Offer?

Competitive hourly wage (based on experience). Hilton Team Member Travel Benefits. Supportive team environment and opportunities for growth. Complimentary parking and discounted staff meals. Eligibility for Health Benefits after 6 months. Following a successful three-month probationary period, team members will be eligible for a performance review and potential wage increase based on contribution, reliability, and overall performance.
Job Type: Full-time

Pay: $16.00-$17.50 per hour

Expected hours: 30 - 44 per week

Benefits:

Extended health care On-site parking
Work Location: In person