, Banff Park Lodge, Bow View Lodge, and Peaks Hotel & Suites. Within the Banff Park Lodge property, we operate
2 restaurants
, La Terrazza and Crave Mountain Grill. Staff and guests alike can enjoy our
ideal location
, close to the liveliness of downtown Banff on one side and the serenity of the Bow River on the other.
Inclusion Commitment
We are proudly committed to creating an inclusive, safe, and equal work environment for all. We find strength in having a diverse team and want our people to succeed and thrive inside and outside of work. We do not tolerate any form of discrimination, including in recruitment, based on race, colour, religion, gender and sexuality, nationality, age, disability, Aboriginal/Native American status, or other.
If you need support
--such as help with interviews, forms, or communication--we're happy to help. Other requests are welcome too. Please email
hradmin@banffparklodge.com
with the subject "APPLICATION ASSISTANCE REQUEST".
We thank all candidates for their application.
THE ROLE
Thank you for your interest in joining our team as
Guest Services Agent.
Employee Incentives
(subject to change)
Staff accommodation
ranging from $8.00 - $16.50 per day (based on availability),
Staff rates and friends and family rates
at our hotels and restaurants,
Frequently held
staff events
,
Staff Cafeteria
serving discounted meals for lunch and dinner daily,
Health benefits
available after 6 months of employment, including life insurance, dental, medical and drug coverage,
Uniforms supplied
(excluding footwear) and
free dry cleaning for work attire
available,
Employee Assistant Program
, providing free professional counselling sessions,
Corporate
Canoe Club Pass
in the summer,
Use of hotel pool and gym facility (restrictions apply),
Employee Referral Program,
Education reimbursement for English as a Second Language Course,
And more!
Duties include (but are not limited to)
:
Create, cancel, and change room reservations both in person and over the phone,
Provide excellent customer service through all channels,
Communicate well with staff and guests,
Provide information on hotel facilities and services, including information and services required for guests with special needs,
Act self-sufficiently with minimal supervision,
Clerical duties (i.e. faxing, filing, photocopying),
Decision making, critical thinking, job task planning and organizing,
Maintain a tidy and organized workspace,
Other duties as assigned.
Ideal Candidate:
Reliable and can commit to at least 6-12 months of employment
Has 1 years previous hotel front desk or reservation experience
Is a capable multi-tasker with a keen attention to detail
Has a professional and friendly demeanor in person and over the telephone
Has excellent English comprehension and communication skills; a second language is an asset as we welcome many international guests
Has experience working with Microsoft Office
Job Types: Full-time, Permanent
Pay: $17.75-$19.50 per hour
Benefits:
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Vision care
Application question(s):
When is your available start date?
How long do you plan to be in Banff?
Do you require staff accommodation?
Please state your pronoun (optional).
Do you require assistance during the application process, such as help with interviews, forms, communication, or other? If so, please send an email to hradmin@banffparklodge.com with the subject "APPLICATION ASSISTANCE REQUEST" to request assistance OR indicate Not Applicable (N/A).
Experience:
customer service: 1 year (preferred)
Work Location: In person
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