Job Description

Graffiti Market

Guest Service Supervisor

Position Summary:

At Graffiti Market, we don't just serve food -- we serve experiences. The Guest Service Supervisor is a floor leader who makes sure every shift runs smoothly and every guest leaves with a smile (and probably thinking about our pizza until their next visit). You'll be the go-to person for the front-of-house team, supporting them through busy service, coaching on the fly, and keeping our vibe positive and professional. This role is hands-on -- you'll be in the thick of service, leading by example, solving problems, and making sure our standards shine through every guest interaction.

Job Duties:

Lead the FOH team through daily service with energy, focus, and a sense of fun Oversee opening and closing procedures (yes, that includes the details -- we love details) Coach, train, and inspire staff to deliver the warm, attentive service that defines Graffiti Market Run pre-shift service huddles to get the team aligned and fired up Support scheduling and communicate staffing needs to management Ensure uniform and service standards are on point (because first impressions matter) Handle guest feedback with professionalism and heart, turning challenges into opportunities Partner with the culinary team to keep food safety and daily temperature logs in check Keep the space clean, welcoming, and "Instagram-ready" at all times Balance floats, deposits, and safe counts with accuracy Assist with weekly inventory counts and ordering Ensure safety talks, policies, and required postings are in place -- keeping the team safe is non-negotiable Model teamwork and positivity on the floor -- no job is beneath you, and your team will follow your lead

Employment Requirements:

2-3 years' experience in hospitality (server, bartender, or equivalent role) Supervisory experience is a plus (bonus points if you've rallied a team through a Saturday dinner rush) Smart Serve certification (must be valid and up to date) Guest-first mindset -- you thrive on creating great experiences First Aid Certification is a plus Cash handling and basic computer skills Familiarity with scheduling, inventory, and POS systems (7Shifts, Toast, etc. are our jam) Knowledge of Ontario health and safety legislation and food handling practices Communication and leadership skills that build trust and keep the team motivated A love for hospitality, teamwork, and making Graffiti Market a place people can't wait to come back to
Job Types: Full-time, Part-time

Pay: $19.00-$21.50 per hour

Expected hours: 24 - 44 per week

Benefits:

Discounted or free food
Ability to commute/relocate:

Kitchener, ON: reliably commute or plan to relocate before starting work (preferred)
Experience:

Hospitality: 2 years (preferred)
Work Location: In person