Job Description

Work Term: Permanent Work Language: English Hours: 40 hours per week Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years Experience: 1 year to less than 2 years

Tasks

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Co-ordinate activities with other work units or departments Establish work schedules and procedures Perform same duties as workers supervised Prepare and submit reports Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality Assist clients/guests with special needs Co-ordinate, assign and review work Hire and train staff in job duties, safety procedures and company policies Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery Requisition materials and supplies Take, cancel and change room reservations Register arriving guests and assign rooms Provide information on hotel facilities and services Process group arrivals and departures Process guests' departures, calculate charges and receive payments Answer telephone and relay telephone calls and messages Clerical duties (i.e. faxing, filing, photocopying) Provide general information about points of interest in the area Provide customer service Maintain an inventory of vacancies, reservations and room assignments

Computer and technology knowledge

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MS Outlook MS Windows

Work conditions and physical capabilities

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Attention to detail

Personal suitability

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Accurate Client focus Dependability Efficient interpersonal skills Excellent oral communication Excellent written communication Flexibility Initiative Interpersonal awareness Judgement Organized Team player

Screening questions

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Are you authorized to work in Canada? Are you available for shift or on-call work? Are you willing to relocate for this position? Do you have experience working in this field? Do you have the above-indicated required certifications? Do you live near the job location? What is the highest level of study you have completed?

Other benefits

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Free parking available Learning/training paid by employer Paid time off (volunteering or personal days)

Support for persons with disabilities

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Provides awareness training to employees to create a welcoming work environment for persons with disabilities Applies accessible and inclusive recruitment policies that accommodate persons with disabilities

Support for newcomers and refugees

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Supports newcomers and/or refugees with foreign credential recognition Provides diversity and cross-cultural trainings to create a welcoming work environment for newcomers and/or refugees

Support for Veterans

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Provides awareness training to employees to create a welcoming work environment for Veterans

Support for Indigenous people

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Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for mature workers

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Applies hiring policies that discourage age discrimination Provides staff with awareness training to create a welcoming work environment for mature workers

Supports for visible minorities

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Applies hiring policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.) * Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities