Job Description

The franchised Ramada by Wyndham location in Regina, Saskatchewan is seeking a Guest Service Manager (Franchise) to join its team at the Ramada Plaza Downtown.

The Role

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A Guest Services Manager in a hotel is responsible for overseeing all aspects of guest service, ensuring guest satisfaction, managing front desk staff, and resolving guest complaints. They also play a crucial role in developing and implementing guest service policies and procedure

What you'll do

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The Guest Services Manager will oversee operations and personnel of the Guest Services department in order to provide high-quality customer service and satisfaction to guests.


They will be responsible for:

Ensuring all guest needs are met with a professional and courteous approach Handling any guest concerns or complaints Identifying and resolving any service-related issues Promoting hotel amenities and services

You'll be successful if you have

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Oversee day-to-day operations in the hotel Schedule and oversee front office staff, including receptionists, concierges, and valets Evaluate staff performance as they interact with guests Resolve customer complaints Coordinate with our housekeeping and sales managers Assist with guest services tasks as needed

Required Qualifications/Experience

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Opera Cloud Experience

Brand:

Ramada by Wyndham

Location:

Regina, Saskatchewan, Canada, S4P 0R1

Employment Status:

Full-time





This job posting is provided by Wyndham Hotels & Resorts, Inc. and its affiliated entities (collectively, "WHR") as a courtesy to an independently owned and operated hotel under one of WHR's hotel franchising subsidiaries ("WHR Subsidiaries") (WHR and WHR Subsidiaries collectively, the "WHR Entities"). The WHR Entities disclaim any responsibility for the content or accuracy of this job posting.




If you apply for employment as a result of a posting on this site, you are submitting your information for potential employment opportunities with an independently owned and operated hotel which is a franchisee of a WHR Subsidiary. If hired, you will be an employee of the franchisee, not of any of the WHR Entities.




Franchisees are independent business owners/operators who set their own wage and benefit programs, terms and conditions of employment, and have independent policies and procedures which can vary from the WHR Entities or other franchisees. The WHR Entities are not responsible for employment matters at the hotel such as hiring, firing, discipline, supervision, staffing, scheduling, wages or benefits. All decisions regarding employment with a franchisee are in the discretion of the franchisee, and not any of the WHR Entities.




None of the WHR Entities will receive a copy of your employment application and none will have any involvement in any hiring or other employment decisions.