Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada's fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.
Few hotels can rival the elegance, European charm, and hospitality of The Sutton Place Hotel Vancouver. Situated in the heart of downtown Vancouver, The Sutton Place Hotel Vancouver has over 560 guest rooms and suites, approximately 13,000 sq. ft. of meeting/event space, and its spectacular setting allows guests to experience exceptional service with first-class amenities, from a personal concierge to a signature restaurant and wine merchant. Set against a majestic backdrop of mountains and sea, and with the city's famous shopping, business, arts, and entertainment districts just steps away, guests will experience the perfect blend of luxury and cosmopolitan ambience. With its opulent surroundings, The Sutton Place Hotel Vancouver brings a taste of Europe to one of North America's most beautiful cities. Luxury abounds from the lavishly appointed guest rooms, conference facilities, and fully furnished suites at La Grande Residence, to Boulevard Kitchen & Oyster Bar and complete beauty centre at Vida Spa.
The Sutton Place Hotel Vancouver has been voted 'BC's Leading Hotel' at the World Travel Awards, has been listed as one of Travel + Leisure's Top 500 in the World's Best Hotels, and is a perennial Cond Nast Traveler Gold List favourite.
We are currently considering candidates for the following position:
Guest Service Agent
This position delivers the first impression our guests have when they stay with us. The Guest Services team will always have the primary goal of delivering incredible experiences to our guests, with friendliness and genuine care for our guests being the most important thing in their role.
Job Duties
Greet and communicate with guests in a professional manner.
Register arriving guests and assign rooms.
Making and modifying reservations.
Maintain an inventory of vacancies, reservations, and room assignments.
Answer enquiries regarding hotel services by email, telephone and in person, provide information about services available in the community and respond to guests' complaints.
Compile and check daily record sheets, guest accounts, receipts and vouchers using computerized systems.
Present statements of charges to departing guests and receive payment.
High level of proficiency Opera/Opera Cloud
Take over from the personnel on previous shifts, checking and accepting float and takings.
Work closely and professionally with all hotel departments.
Ensure public spaces are maintained and well presented.
Perform all other duties as assigned or needed.
Requirements
High School Diploma, G.E.D. or equivalent
Experience in customer service
Strong working knowledge of hospitality industry principles, methods, practices, and techniques
Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
Exceptional conflict resolution, and objection handling skills
Able to respond quickly in a dynamic and changing environment.
Able to build and maintain lasting relationships with other departments, key business partners, and guests.
Able to effectively communicate both verbally and in writing.
We believe that by taking care of our team members, we create a positive atmosphere that benefits both our team members and guests. We want you to love coming to work and also find that working with Northland has a positive influence on your life outside of work.
PERKS
Rewards & Recognition
Discounted Hotel Stays for Team Members and Family & Friends rates too!
25% discount at our restaurants for up to 6 people
Discounted Passes/Lift tickets at Grouse Mountain and Revelstoke Mountain Resort
Ongoing Employee events, incentives & recognition
Growth Opportunities- Career Advancement starts from Within
Dedicated Training Program
Employee Assistance Program (EAP)- Free mental Health Support, Legal & Financial Counselling
Refer a friend or family and earn money!
Group Life Insurance, Extended Health, Dental, Vision Care!
Complimentary Stays
RRSP Matching
Tuition Credit Program
Milestone Rewards
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