Job Description

Managed by Atlific Hotels, the_

Victoria Marriott Inner Harbour

_overlooks Victoria's historic and charming downtown, located just steps from world class attractions, venues and dining. With 236 elegantly appointed rooms and 5,000 square feet of meeting space, this hotel is consistently ranked the number one full service Marriott in Canada for overall guest satisfaction.

Summary:

We are seeking a dynamic and service-oriented professional to join our team as a

Guest Service Agent & Relief Duty Manager

. This hybrid role combines frontline guest service with leadership responsibilities, ensuring smooth daily operations and exceptional guest experiences. The ideal candidate will be a customer-focused team player with strong problem-solving skills and the ability to step into a leadership role when required. It's a fantastic opportunity to grow your experience in both guest services and hotel leadership, making it an excellent stepping stone for career advancement in hospitality.

Key Responsibilities:

Guest Service Agent Duties:

Provide a warm and professional welcome to guests upon arrival and departure. Handle check-ins, check-outs, and reservations efficiently while following hotel procedures. Address guest inquiries, concerns, and requests promptly and professionally. Process payments, manage billing, and handle cash/credit transactions accurately. Maintain up-to-date knowledge of hotel services, promotions, and local attractions. Ensure the front desk is well-organized and operates smoothly.

Relief Duty Manager Duties:

Assume leadership responsibilities in the absence of senior management. Oversee daily hotel operations, ensuring all departments function efficiently. Handle escalated guest issues, complaints, and special requests with professionalism and problem-solving skills. Conduct property walkthroughs to ensure cleanliness, safety, and operational standards are met. Assist in training and mentoring guest service associates. Collaborate with other departments to ensure seamless service delivery. Respond to emergencies and incidents, following hotel protocols. Other duties as assigned by Front Office Manager.

Qualifications & Skills:

2 years' previous experience in a front office, guest service, or hospitality supervisory role preferred. Strong leadership, communication, and interpersonal skills. Ability to multitask, stay calm under pressure, and make sound decisions. Proficiency in hotel management systems (MARSHA/PMS) is an advantage. Availability to work flexible shifts, including evenings, weekends, and holidays. Ability to work independently and make sound decisions. Ability to remain calm under pressure. Ability to stand for extended periods of time. Ability to lift up to 50lbs. Passion for delivering outstanding guest experiences.
If you have a passion for hospitality and enjoy both guest interaction and leadership, we'd love to hear from you! You are invited to email your cover letter and resume in confidence to humanresources@victoriamarriott.com . We appreciate your interest, however only those scheduled for an interview will be contacted.

Atlific Hotels & Resorts is supportive of workplace diversity and encourages applications from all qualified individuals.

Job Type: Full-time

Pay: $22.72 per hour

Expected hours: 30 - 40 per week

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance Paid time off Store discount Vision care
Schedule:

Evening shift Every Weekend Holidays Morning shift
Work Location: In person