Job Description

Responsibilities:

Deliver exceptional guest service experiences throughout the guest's stay. Greet guests warmly upon arrival, ensuring a welcoming experience. Monitor daily bookings and prepare assigned rooms before check-in. Perform check-in and check-out procedures, including handling reservations and processing financial transactions. Act as an ambassador for the hotel by promoting its services, amenities, and programs. Address and resolve guest requests and complaints promptly and professionally. Adhere to Hyatt standards and operational procedures. Communicate effectively with guests, coworkers, and management to resolve concerns and ensure guest satisfaction. Inform guests about available hotel services and amenities. Collaborate with Housekeeping and Food & Beverage teams to create a seamless guest experience. Manage daily duties, assign tasks, and monitor progress. Analyze guest feedback from reviews and suggest improvements to enhance guest satisfaction. Provide recommendations for local attractions, dining, shopping, and sightseeing. Build and maintain positive relationships with regular guests.

Skills:

Proven experience as a Guest Services Agent or in a similar role. Familiarity with hotel best practices and standard procedures. Hands-on experience with hotel software systems (PMS). Proficiency in English; additional language skills are an asset. Strong customer service skills with excellent communication and active listening abilities. Problem-solving and multitasking skills under pressure. Flexibility to work various shifts, including weekends and holidays. A professional appearance and a strong sense of responsibility.
Job Types: Full-time, Permanent

Pay: From $18.00 per hour

Experience:

Guest services: 1 year (preferred)
Work Location: In person