Job Description

The

Millcroft

Inn & Spa

is seeking a

Full-Time and Part-Time

Guest Service Agent

to join our wonderful team!

As a Guest Service Agent, you will assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner.

Please note this position requires open availability including evenings & weekends

Position Summary:

To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation.

Duties and Responsibilities:

Primary Responsibilities:

Providing personalized and exceptional guest service at every given opportunity.

Meeting established up-selling and sales goals.

Register guests and assign rooms.

Accommodate special request whenever possible.

Assist in pre-registration and blocking of reservations when necessary.

Check out guests on a regular ongoing basis.

Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.

Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.

Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.

Having a thorough knowledge of Lais Hotel Properties' products and services.

Suggesting additional products and services meeting our Guests' specific preferences.

Assessing Guests' individual needs to meet standards for additional products and services.

Actively seeking ways to meet Guests' product or service needs.

Assist bell staff with luggage when required.

Coordinate departmental request as required.

All other duties as assigned.

Health and Safety Responsibilities

A worker shall,

(a) work in compliance with the provisions of the Occupational Health & Safety Act and the regulations.

(b) Use or wear the equipment, protective devices or clothing that the worker's employer requires to be used or worn;

(c) Report to his/her employer or supervisor the absences of or defect in any equipment or protective device of which the worker is aware and which many endanger himself, herself or another worker; and

(d) Report to his/her employer or supervisor any contravention of the Occupational Health & Safety Act or the regulations or the existence of any hazard of which he/she knows.

No worker shall,

(a) remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately;

(b) use or operate any equipment, machine, device or thing or work in a manner that may endanger himself/herself or any other worker; or

(c) engage in any prank, contest, feat or strength, unnecessary running or rough and boisterous conduct.

Comply with all Lais Hotel Properties' health & safety policies.

Do not operate any equipment/machinery without given proper instruction and authority to do so.

Horseplay and running will not be tolerated at any time.

All personal protective equipment will be properly worn.

All personal protective equipment will be worn in the appropriate departments.

Do not climb any of the racking systems.

Do not ride on the automatic or manual conveyor systems.

All long hair must be tied up in order to prevent entanglement in machinery.

Do not put any foreign objects (body or innate) into the machines.

Do not remove any machine guards.

All safety signs must be adhered to.

Smoking is not permitted on Company property.

Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor.

Failure to comply will result in the application of the Human Resources Standard & Procedure "#C.15 Progressive Corrective Action".

Professional Requirements:

Grade 12 Education as well as tourism/hospitality courses at college/university beneficial.

Minimum of 2 years front desk experience or related college course.

Switchboard knowledge and/or training required.

Previous up-selling and/or sales experience is considered an asset.

Personal Attributes:

Good problem-solving skills required.

Must be well organized.

Excellent communication and interpersonal skills.

Flexible, adaptable individual who presents a clean, professional appearance at all times.

Confidence in selling and up-selling products and services.

Positive sales oriented personality.

Desire to meet goals.

Ethical and honest.

Physical Requirements:

Ability to tolerate standing for long periods of time.

Dealing with seasonal temperature demands.

Lifting to assist with luggage on an occasional basis.

While we welcome all applicants, only those selected for an interview will be contacted.

Accessibility accommodations will be made for job candidates upon request.

Job Types: Full-time, Part-time, Permanent

Pay: From $18.39 per hour

Benefits:

Company events Dental care Discounted or free food Employee assistance program Extended health care Life insurance On-site parking Profit sharing RRSP match Store discount Vision care
Work Location: In person