Job Description

Overview
Flyover is seeking a Guest Experience Supervisor to join our team! This role is responsible for inspiring, coaching, and guiding a dynamic team of Guest Experience Guides to lead our guest experience. The focus of this role includes fostering a culture of excellence, hospitality, and proactive service by ensuring team members are motivated, well-trained, and empowered to anticipate and exceed guest expectations.
What is the compensation for this role?
The base salary for this position is $23.95/hour.
What will you do in this job?

• Help coordinate the safe and efficient movement of guests through the attraction while maintaining high service standards.
• Provide on-the-floor supervision and support for the Guest Experience Guides during shifts.
• Promote and follow safety procedures to maintain a secure environment for staff and guests.
• Address guest questions and act as the first point of contact for concerns in a timely and professional manner.
• Use the ticketing system to process transactions (including groups, vouchers, retail, and food & beverage) accurately and efficiently.
• Ensure accurate processing of transactions, adhering to established cash handling procedures.
• Work with the iRide Operator and team to manage capacity and guest flow.
• Identify and address operational issues promptly, collaborating with management to implement solutions
• Share daily updates and operational information with team members.
• Other duties and projects as assigned

What skills and experience do you need for this job?
Education:

• High school diploma or equivalent; post-secondary education in hospitality, tourism, or business is an asset.
• CPR/First Aid Certification or willingness to obtain.

Ideal Experience:

• A minimum of 2-3 years in customer service, hospitality, or tourism, with at least 1 year in a supervisory or leadership role.
• Experience in a high-volume guest service environment, such as theme parks, museums, or entertainment venues preferred.
• Strong interpersonal and communication skills, both verbal and written.
• Familiarity with point-of-sale (POS) systems and basic computer applications.
• Proficiency in additional languages is a plus.

What will your work environment be like?
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be provided to enable an individual with disabilities to perform these essential functions.

• Ability to stand and walk for extended periods
• Must be able to move throughout the attraction, including climbing stairs, navigating backstage areas, and accessing elevated or confined spaces
• Occasional lifting, pushing, or pulling of items up to 40 lbs (e.g.,equipment, supplies, promotional materials)
• Comfortable working in varying conditions including low lighting, loud environments, and around motion-based simulation equipment
• Manual dexterity to operate equipment, use handheld devices, and complete light administrative tasks
• Able to respond quickly and safely to emergency situations, including directing guests and assisting with evacuations if needed.

ABOUT FLYOVER ATTRACTIONS
Experience the world like never before with Flyover. Our flying journeys immerse you in the essence of diverse destinations, capturing their beauty and spirit while sparking a sense of adventure and curiosity. Embark on a journey of awe-inspiring perspectives and unparalleled stories. Current locations include Vancouver BC, Reykjavik Iceland, Las Vegas Nevada and Chicago Illinois.
EEO
Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.
Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the USA to apply and join our inclusive team!
We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can't apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at ta@pursuitcollection.com.
We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.

Skills Required