Job Description

What will be your daily pursuit?:
Make the experience as inspiring, fun, informative and genuine as possible for all guest services team members and guests.


This seasonal position is posted as part of our recruitment for spring/summer 2024. Compensation:
The starting salary for this position is $19.50. What perks can you expect?:

• Work in a dynamic, culturally diverse team from around the globe
• Work experience in an iconic, unforgettable, and inspiring location
• Free access to Pursuit attractions for staff and family, send a friend at half the price!
• Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
• The chance to work in an inclusive culture and make life-long friends
• Access to subsidized mental health and wellness resources
• Opportunities for career growth or future work at other Pursuit locations
• Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks

What will you do in this job?:

• Provide direction, leadership and daily support to the guest services team, ensuring that team members deliver a positive and memorable hospitality experience
• Coordinate and participate in the daily running of the guest services operation in addition to scheduling, recognition and performance management duties
• Assist guests by providing information on Maligne Lake and Pursuit services and amenities, and by promoting and selling our related products and services

Guest supervisor duties also include dispatching: operational communications/responding to and adapting to emergencies and equipment failures and coordination of the daily tour schedule.

• Implement and deliver the standard operating policies and procedures as they relate to the guest services operations, safety and employee engagement standards and practices
• Recognize and identify business needs and adjust frontline sales strategies
• Responsible for daily cash handling practices and safeguards, including proper use of POS stations, cash floats, cash outs
• Dispatching cruise boats and facilitating effective tour inventory management to maximize visitation and and/or operational efficiency
• Handling group sales check-ins
• Maintaining boat and visitor tracking reports

What skills and experience do you need for this job?:

• Previous supervisory, point of sale, cash handling experience, required
• A strong hospitality-focused approach with a natural ability to proactively listen and empathize with guests
• A passion for coaching and developing employees
• Mature, energetic, dependable and self-motivated team player with a high attention to detail
• A calm personality, comfortable working and making decisions in a fast-paced, high-pressure environment
• Fluent and articulate in English, ability to communicate and comprehend over two-way radio required
• Experience using RTP POS Software, an asset
• Class 5 driver\xe2\x80\x99s license (clean abstract) an asset
• Must meet the organization\'s grooming and appearance standards
• To honor our commitment to be \xe2\x80\x9cAlways Honest\xe2\x80\x9d all employees must consent to a criminal record check

What will your work environment be like?:

• Beautiful. You\xe2\x80\x99ll work in an iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
• Independent. You\xe2\x80\x99ll spend your days in and around our amazing properties.
• Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.