Job Description

At BC Place, a division of BC Pavilion Corporation (PavCo), we work to create unforgettable moments, world-class experiences and stronger connections to community, industry and culture.



As Western Canada's leading venue for live events, we host a year-round schedule of sporting events, concerts, consumer shows and more each year while also supporting the community through an array of ongoing partnerships and initiatives.



At BC Place Stadium, we are celebrating over 40 years of amazing events, and our dedicated employees are here to deliver the best experience for our guests.



We are hiring a temporary Guest Experience Coordinator - FIFA Support who will support the Guest Experience Team in achieving and maintaining global leader standards, ensuring a memorable experience for every guest at BC Place during the FIFA World Cup and other events at the stadium in 2026. This role will work closely with the Manager, Guest Experience, on broader departmental initiatives. You'll be part of a team that brings unforgettable experiences to life--from sold-out matches to global concerts. Join us and help shape the future of guest experience at one of Canada's most iconic venues.



This is a term limited, full-time position, specifically tied to FIFA-related operations, with an expected end date of July 31, 2026.

WHAT YOU WILL DO:

Administrative Support and Departmental Responsibilities

Provides coordination and support of Guest Experience departmental activities Supports the development, implementation, monitoring and advancement of a comprehensive Guest Experience program In collaboration with the Manager, Guest Experience, administers and addresses all guest concerns or discrepancies promptly; documents, responds and tracks post and pre-event as required Supports Guest Experience event operations by preparing required documents and materials, inputting statistics, maintaining event reports, and performing additional event-specific administrative tasks as assigned Implements innovative ideas and initiatives to enhance guest satisfaction and exceed expectations Assists the broader BC Place Event Services Team as required. Contributes to the Guest Experience Team in achieving and maintaining global leader standards, ensuring a memorable experience for every guest at BC Place Assists on maintaining and updated service standards and SOPs Liaises with Event Operations team to enhance guest experience Ensures that the right level of service is provided based on the level of experience purchased by guests Maintains consistency in guest experience to establish reliability and trust Participates in day-of event guest experience initiatives to ensure positive guest satisfaction Assists with BC Place community initiatives

WHAT YOU WILL BRING:

2 - 4 years' experience in guest services, event coordinator or a similar role, with a strong emphasis on guest experience Grade 12 diploma or equivalent A certificate/diploma or degree in office administration, hospitality, tourism, event management or a related field is preferred Proven track record of supporting and implementing guest experience initiatives and working with diverse guest needs. Experience using Momentus, (EBMS -Event Business Management System) or a similar event business management system is an asset. Familiarity with project management tools is an asset. IT, digital and media literate including the use of desktop programs and tablets. Demonstrated ability to use innovation in support of service excellence delivery. Strong analytical skills with the ability to gather and interpret data to inform decision-making. Ability to prioritize and manage multiple projects at one time. High degree of detail orientation. Empathetic and attentive to the needs of guests, ensuring their comfort and satisfaction. Strong written and verbal communication. Commitment to providing excellent customer service and guest experience. Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary. Ability to work in a fast-paced environment. Motivated self-starter with a proactive attitude. Willing and able to work varied hours including evenings, weekends, holidays and overnight shifts.

The salary range for this position is $51,393 - $64,241

Offers will be in line with PavCo's internal pay equity and qualified candidate's experience and education. Salary discussion and overall compensation package will be presented during initial phone interviews.

We are proud to be a diverse organization. We welcome all eligible and qualified applicants to apply to join our team, regardless of race, colour, religion, gender, sexual orientation, marital status, age, gender identity or expression, national origin, genetics, disability status, protected veteran status, or any other characteristic protected by applicable law.



Please note that we can only consider applicants who are eligible to work in Canada.