Job Description

Guest Experience Associate

Squamish Canyon

Location: Squamish, BC

Start Date

July 7th

Prepare to embark on an adventure that will stir the soul and captivate the senses. Nestled within the Sea-to-Sky Corridor, Squamish Canyon is a haven for those seeking awe-inspiring views, immersive forest experiences, and unforgettable connections with nature.


As we get ready to unveil this extraordinary destination, we're searching for passionate, guest-centric individuals to join our opening team.

About the Role

Step into a role where every day brings the chance to create lasting impressions. As a Guest Services Agent, you'll be the warm welcome that sets the tone for our guests' experiences. Whether you're answering questions, providing support, or simply sharing a smile, you'll be an integral part of ensuring each visitor leaves feeling inspired, happy, and connected to the natural beauty of Squamish Canyon.

Key Responsibilities

Guest Experience

Own the Guest Experience

: As the face of Squamish Canyon, you're responsible for creating a warm, welcoming environment from the very first greeting to the last goodbye. Every guest interaction is an opportunity to make a lasting impression.

Lead with Care

: Deliver exceptional service with attention to detail and a genuine passion for ensuring every guest has a memorable experience. Address inquiries swiftly and ensure any concerns are handled professionally, escalating to supervisors when necessary.

Proactive Engagement

: Take the initiative to assist guests with wayfinding, provide helpful information about services, and highlight the unique experiences Squamish Canyon has to offer.

Be a Brand Ambassador

: As the embodiment of Squamish Canyon's values, ensure each guest feels valued and heard, contributing to a sense of belonging and community.

Stay Informed

: Keep your knowledge current on all experiences, policies, and services, ensuring you can provide insightful, accurate information at all times.





Sales & Admissions

Ensure Smooth Operations

: Handle all ticketing and payment processes efficiently, ensuring every guest transaction is seamless and accurate.

Lead with Precision

: Reconcile tills and manage all cash handling duties with care, ensuring all processes are transparent and accounted for.

Organize with Excellence

: Maintain and organize all guest services documents, filing systems, and tracking sheets, ensuring smooth and efficient operations.

Set the Stage

: Keep the ticket window and surrounding areas clean, organized, and welcoming, ensuring the environment reflects the quality of the Squamish Canyon experience.

Collaborate for Success

: Work seamlessly with other departments and maintain strong relationships with external partners and tour operators, ensuring the guest experience is fluid from start to finish.

Support and Prepare

: Assist the guest services team with daily operations, from prepping for the next day's activities to ensuring the space is clean and organized.


Adapt and Contribute: Embrace additional duties as they arise, staying flexible and ready to support the team wherever needed.





Qualifications

Friendly, outgoing

, and approachable with a genuine enthusiasm for guest service.

Exceptional communication skills

, capable of engaging diverse groups including families, children, and international guests.

Strong math skills

and experience with cash handling and POS systems.

Ability to multitask

and stay organized in a dynamic, fast-paced setting.

Reliable team player

, skilled at problem-solving and maintaining confidentiality.

Experience in customer service, retail, admissions

, and cash handling is an asset--but if you


bring a positive attitude and strong foundational skills, we're happy to train!

Willingness to complete a Criminal Record Check

in line with Squamish Canyon's policies.

Flexible availability

, including weekends, holidays, and evenings, to accommodate guest needs.





Work Conditions

Dynamic Schedule

- Your role will keep you engaged with shifts that include evenings, weekends, and holidays. With nature as your backdrop, you'll experience all the beauty (and unpredictability) of working outdoors in various weather conditions, from crisp mountain mornings to golden sunset hours.

On Your Feet, In the Action

- This is a hands-on leadership role, so expect to be up and moving. Whether you're leading the team through a busy day or ensuring every detail is perfect, you'll be on your feet for extended periods. Occasionally, you may lift and carry up to 20 lbs.

Reaching New Heights

- Sometimes, the best view (or that one ingredient you need) is just out of reach. You may need to use step ladders or stools for certain tasks, ensuring every element of our food & beverage experience is top tier.

Benefits:

Discount on admission tickets for friends and family Discount on on-site Food & Beverage and Giftshop

Join Us

: At Squamish Canyon, every day is an opportunity to create unforgettable experiences for guests and colleagues alike. If you love working with people and want to be part of something extraordinary, we invite you to apply and grow with us!