Job Description

Guest Experience Associate, Saskatoon - Full Time (35 hours per week)

Ronald McDonald House Charities - SK (RMHC-SK) is a provincial organization that promotes Family Centered Care and provides accommodation and supports to families of sick children while they are receiving medical treatment at a local hospital. For more information on our mission and programs, please visit www.rmh.sk.ca.

The Guest Experience Associate reports to the Family Service and Programs Coordinator and is responsible for creating an exceptional first impression for all families and guests, as well as assisting the Family Service Team to support families. The Guest Experience Receptionist plays an important role in supporting Family Centered Care.

Key Responsibilities Include:

Family Service and Guest Support

- Be the face of hospitality for the organization

- Receive and direct visitors and guests

- Answer, screen and direct inbound phone calls

- Promote and coordinate Board Room bookings for community use

- Manage inventory, donations, and special correspondence

- Give tours as required

Volunteer Leadership

- Training, scheduling and stewardship of all Guest Experience Volunteers

- Give feedback and suggestions regarding the Volunteer Program to the Volunteer Program Manager

Staff Administrative Support

- Ordering office supplies

- Care and maintenance of office equipment

- Open, sort and distribute correspondence

- Manage all outgoing mail

- Database entry

- General clerical duties

Job Requirements Include:

Excellent interpersonal and communication skills

- Evidence of being genuine, approachable and ability to develop trust and relationships quickly

- Can exhibit compassion and care to families who are facing difficult circumstances

- Comfortable in an environment that embraces reconciliation, equity, diversity and inclusion

Knowledge of principles and practices of basic office management

Knowledge of clerical and administrative procedures and systems

Strong computer skills

Proven ability to work effectively within a team

Organizational skills and attention to details

1-3 years' experience in a hospitality or customer service role

Able to pass a Police Record Check

Work Hours:

35 hours/week, Monday - Friday, 11:00am - 7:00pm.

Application Process:

If interested, please forward your letter of application and resume to Kim Gilbert, Director of Human Resource Development at kgilbert@rmh.sk.ca

no later than 4pm, Friday, September 5th.

Only applicants selected for an interview will be contacted.

Salary Range

: $21.68 - $29.05/hourdepending on qualifications and experience.

Job Types: Full-time, Permanent

Pay: $21.68-$29.05 per hour

Expected hours: 35 per week

Benefits:

Casual dress Dental care Disability insurance Employee assistance program Extended health care Life insurance On-site parking RRSP match
Work Location: In person