Guest Experience Agent , Golden Skybridge

Golden, BC, Canada

Job Description


What will be your daily pursuit?:
Greets all Golden Skybridge guests by providing unforgettable and inspiring experiences.


This seasonal job is posted as part of our recruitment for summer 2024, with start dates in April/May until September/October.
Compensation:
The starting salary for this position is $17.50 per hour. What perks can you expect?:

  • Work in a dynamic, culturally diverse team from around the globe
  • Work experience in an iconic, unforgettable, and inspiring location
  • Free access to Pursuit attractions for staff and family, send a friend at half the price!
  • Discounted hotel stays under Pursuit\xe2\x80\x99s lodging offerings, and discounted food & beverage and retail experiences
  • The chance to work in an inclusive culture and make life-long friends
  • Access to subsidized mental health and wellness resources
  • Opportunities for career growth or future work at other Pursuit locations
  • Access to one of the world\xe2\x80\x99s most beautiful and iconic National Parks
What will you do in this job?:
  • Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our sister attractions and the Canadian Rockies
  • Using a computerized ticketing systems to issue and process guest ticket
  • Handles cash and credit transactions
  • Validates tickets prior to boarding
  • Performs crowd management
  • Solicits guest feedback
What skills and experience do you need for this job?:
  • A high level of customer service is paramount, along with attaining a high level of knowledge of the Golden Skybridge, the attraction and surroundings, and the unique features and habitat of the area
  • A high level of customer service and experience in guest services, or similar
  • Attention to detail and good communication and listening skills with local and international guests and staff
  • Second language skills highly advantageous
  • Solid knowledge of the products and services available in Golden and its surroundings
  • Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions
  • Work in a fast-paced environment and overcome guest objections
  • Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors
  • To honour our commitment to be \xe2\x80\x9cAlways Honest\xe2\x80\x9d all employees must consent to a criminal record check
What will your work environment be like?:
  • Beautiful. You\xe2\x80\x99ll work in an iconic, unforgettable and inspiring locations. You\xe2\x80\x99ll see amazing scenery and wildlife. You\xe2\x80\x99ll participate in team events \xe2\x80\x93 and fun!
  • Independent. You\xe2\x80\x99ll spend your days in and around our amazing properties.
  • Remote. Our home is filled with trees, lakes and blue-bird skies; rather than buildings, freeways and smog.
  • Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds with assistance) required

This job description describes this role at a high level, but no document can anticipate every single task, issue or project that could come up. We work as a team and believe that we succeed together \xe2\x80\x93 these job duties may change based on the needs of the team and company as a whole.


To handle this job successfully, any person hired must be able to perform responsibilities as described. Pursuit will make any reasonable accommodation to help a person with disabilities perform their job. This job is based in Alberta, Canada. Relocation to the area and the legal ability to work in Canada is required. Equal Employment Opportunity Information: Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit values diverse backgrounds and experience and we welcome all who are eligible to work in Canada to apply! We thank all candidates for their interest, however, please note that only applicants selected for further consideration will be contacted. If selected for an interview, please advise us if you require an accommodation.

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Job Detail

  • Job Id
    JD2260730
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Golden, BC, Canada
  • Education
    Not mentioned